Golf Shop Attendant

Overview

Join to apply for the Golf Shop Attendant role at Invited
.

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.

Our Clubs offer first-class amenities, including championship golf courses, modern work spaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

The Golf Shop Attendant is responsible for promoting the game of golf and the club s offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintains an organized and visually appealing golf shop, and provides information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

• Reports to the Supervisor Golf Shop

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member/guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor to provide a superior customer experience.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, and maintaining stock levels of frequently sold items. Ensure customers are informed when special orders arrive and handle returns with appropriate credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring coordination between pro-shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and service quality.
• Execute end-of-day business functions following club guidelines and procedures for accurate reporting and efficient closeout.
• Ensure daily tasks are completed to club standards, maintain orderly work areas, and restock merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, assisting with projects and ensuring smooth golf operations and events.

• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies and procedures.
• Maintain a high level of professionalism in interactions with members, colleagues, and staff.
• Follow safe working practices and ensure compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and stay informed to contribute to the team s success.

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop s presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.

• Frequent exposure to extreme temperatures…