Guest Service Supervisor

Overview

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.

Global Partners LP has a long history of delivering energy that communities need. From Alltown Fresh to a network of over 50 liquid energy terminals, we invest in the energy transition and support the communities we serve. We are seeking passionate people with ideas to contribute to our future.

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest come first mentality and provide a pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship building skills and can establish connection with guests and associates.
• You are trustworthy and responsible.
• You are detail oriented with excellent organizational skills.
• You defuse issues by using problem solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

• Supervise employees to ensure they perform all duties implemented by management.
• Coach employees by giving constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

• Competitive salaries and opportunities for growth with a Talent Development Team providing trainings for growth and job development.
• Health and Wellness:
  Medical, Dental, Vision and Life Insurance, plus additional wellness support.
• Retirement: 401k with company match.
• Professional Development:
  Tuition reimbursement after 6 months of service.

• Apply for the role.
• The hiring manager reviews your resume; a recruiter or manager may contact you if experience aligns.
• Interviews may be in person or via Zoom; additional information will be provided as needed.

• Must be available to work flexible hours including day, night, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Must have reliable transportation and a valid driver’s license.
• Ability to access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs.
• Work in intermittent temperatures (e.g., cooler, outside).

• High School Diploma or GED.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Oil and Gas

Global Partners LP is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by law. If you require an accommodation to apply, contact our recruiting department at .

Disclaimer:
In Massachusetts, lie detector tests are prohibited as a condition of employment. This policy complies with applicable laws.