Bunker Hill Squad Member

Squad

As a Squad member, you strive to consistently deliver the MOD Pizza experience to all customers. You are a role model of super-fast service and help create a memorable, inspiring, and unique experience, while preparing and presenting outstanding pizzas and salads within a cool environment.

• Make pizzas, salads and other menu offerings adhering to MOD standards to ensure the best possible finished product
• Prepare, cook, and package customer orders ensuring timely, quality, and consistent execution every time
• Follow all food safety prep and storage standards/procedures as they are defined in MOD operations resources and training
• Use the tools provided to ensure the store looks clean, organized, welcoming and ready to deliver the best customer experience
• Show up to work on time, in MOD dress code, and ready to deliver an excellent and memorable MOD experience to all customers, vendors and fellow squad members
• Demonstrate the fundamentals of hospitality (friendly, accurate and fast) on every shift
• Follow instructions and welcome coaching and direction from all store leaders (All Stars, Shift Captains, Store Coach, MITs, and GMs)
• Share your knowledge with others to support the success of the team, your store and fellow Squad members
• Take care of your customers and get to know them by being welcoming and engaging in conversation when they are in the store. Maintain a mindset of serving others and ensure quality standards are upheld during busy shifts
• Work closely and have fun together to create the MOD experience for our MOD Squad and our customers

• Embracing change and seeking to learn and improve every day. It’s not perfection, it’s a commitment to progress
• Committing to focus on finding the solution, not dwelling on the problem
• Being generous with your time, patience and grace when answering questions and a general commitment to being of service to others
• Expressing appreciation for the generosity of others
• Showing compassion, understanding, and willingness to authentically support others without judgment
• Play an active role in creating a safe environment for all customers and squad members
• Demonstrate and embody MOD culture and standards

• No experience required; however, you must have the willingness and ability to do the following.
• You must have or be able to attain both a Texas Food Handler's certification and a TABC certification.
• Demonstrate a passion for people, enjoy connecting with fellow MOD Squad and customers
• Ability to follow processes and instructions in a consistent manner
• Demonstrate a history of consistent attendance and punctuality
• Show an interest to learn, grow and contribute to the success of MOD and your teammates
• Reliable transportation
• You are at least 16 years old. Some states limit specific tools and appliances until 18 years old. Check with the GM on the requirements for your specific location.
• Must be authorized to work in the United States
• Must obtain the food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law

• Food/service industry experience
• POS (Point of Sale) experience

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc.

Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

• High noise levels due to operations, customers, and overhead music
• May be indoor or outdoor setting depending on store (weather…