Restaurant Manager

Overview

We are looking for a leader with at least 2 years management experience in high-volume, full-service restaurants. Our Assistant Manager must be able to effectively work with all staff to ensure each of our guests is welcomed and entertained by attractive Twin Peaks Girls and served tasty, scratch-made food and 29-degree beer. Our Assistant Manager must be able to motivate all staff and maintain a fun, playful atmosphere as well as have a good handle on profit and loss and inventory control.

We offer competitive salary, bonuses, extensive training, paid time off, medical/dental benefits and more.

The duties and responsibilities of a Twin Peaks Assistant Manager include, but are not limited to:

• Manage shifts which includes decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Provide daily direction to employees regarding operational and procedural issues.

• Ensure positive guest experience in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Investigate and resolve complaints concerning food quality and service.

• Effectively teach, motivate, coach, and discipline Twin Peaks Girls and kitchen crew.
• Maintain a fun, playful atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance.

• Train and develop hourly employees, providing and documenting regular coaching and evaluation.
• Ensure Steps of Service are followed at all times and motivate front of house staff to entertain and provide PEAKS service to every table.
• Hold kitchen staff accountable for the “10 Absolutes of a Twin Peaks Cook” and sanitation standards.

• Proactively recruit Twin Peaks Girls who meet or exceed Twin Peaks Image and Costume Standards to maintain the Brand Promise.

At The Direction Of The General Manager

• Hire, supervise, counsel, and train hourly employees. Ensure that all such events are properly documented.
• Maintain organized and updated training schedules, programs and materials for new employees.
• Create daily shift schedules for hourly employees on a weekly basis in accordance with company policy.

Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with company policy, as well as state and federal guidelines.

Complete accident/incident reports promptly in the event that a guest or employee is injured or involved in an incident.

• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

• Dress and act professionally each day to set a good example for all employees.
• Be willing and able at any time to correct Twin Peaks standards that are not being met.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply and labor costs.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent, high-quality food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure that alcohol is always served responsibly and in accordance with the law.
• Be faithfully dedicated to making Twin Peaks the best restaurant of its class in the country.

Supervision Received
This position will report to the General Manager and Director of Operations.

Supervision Exercised
All restaurant staff.