Restaurant Shift Supervisor

We are seeking a dynamic and service-focused Bar and Restaurant Supervisor to oversee the daily operations of our bar and restaurant. This role involves supervising front-of-house staff, ensuring excellent guest experiences, managing inventory, and maintaining cleanliness and service standards. You will be responsible for ensuring the bar and dining areas run efficiently and profitably while delivering outstanding service.

The ideal candidate is a confident leader with excellent communication skills, strong knowledge of food and beverage operations, and a passion for hospitality.

• Supervise and coordinate daily front-of-house operations in the bar and restaurant
• Lead, train, and support service staff to provide excellent customer service
• Manage staff schedules, breaks, and shift coverage
• Ensure guest satisfaction by resolving complaints and handling special requests
• Oversee bar and beverage operations, including inventory and stock control
• Maintain high standards of hygiene, presentation, and cleanliness
• Work with management to implement promotions and seasonal menu changes
• Handle billing, payments, and daily cash reconciliation
• Ensure compliance with all health, safety, and alcohol regulations

• Excellent leadership and team management skills
• Strong customer service and communication abilities
• Ability to multitask and remain calm under pressure
• Proficiency in using POS systems and basic computer skills
• Basic knowledge of wine, spirits, cocktails, and food pairing
• Cash handling and billing accuracy
• Attention to detail and organizational skills

• Food and beverage service procedures
• Bar operations and beverage control
• Health, safety, and hygiene regulations (including HACCP standards)
• Customer service principles and conflict resolution
• Licensing laws and alcohol service guidelines
• Inventory and stock control practices

• Lead and motivate a diverse team
• Interact positively with customers and staff
• Solve problems quickly and efficiently
• Maintain a professional demeanor in a fast-paced environment
• Adapt to new systems, menus, or service styles
• Work flexible hours, including evenings, weekends, and holidays

• High school diploma or equivalent required
• Degree or diploma in Hospitality Management or a related field is preferred
• Food Safety and Alcohol Service Certification (if applicable)

• 2–3 years of experience in a supervisory role within a restaurant, bar, or hotel
• Hands-on experience managing teams and customer service in food and beverage operations
• Previous experience in handling bar service and restaurant floor management