Property Management Systems Support Associate

Why The Morgan Group?

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated.

Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.

• We are Self-Starters
  • In it to win it
  • We take initiative
  • Be accountable
• One Morgan
  • We are team players
  • We are inclusive
  • No Drama
• We Get it Done
  • We are reliable
  • We are effective
• Raise the Bar
  • We seek excellence
  • We learn from our mistakes
  • We strive to improve
  • Hold ourselves to high standards
• Keep on Truckin’
  • Embrace challenges & be optimistic
  • We are resilient
  • Choose positivity
  • We are level-headed
• Reputation is Earned Daily
  • Do the right thing
  • We are honest and have high integrity
  • We make good decisions
  • Our future depends on it

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including:
  • Vacation
  • Sick
  • Floating Holiday
  • Bereavement Leave
  • Holiday Schedule
• Referral Bonus program
• Annual Bonus program

Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.

The Property Management Systems Support Associate will support existing support systems and provide tier 1 support. Ensuring successful delivery of support services as defined in the duties and responsibilities. Additionally, this position will work closely with marketing and support, external departments, and remote locations to ensure systems are functioning correctly.

Property Management Systems Support Associate will assist the Director of Implementation and Support Services in all aspects of the existing software including setup, day‑to‑day operations, troubleshooting and training.

• Address user questions/concerns as well as ensuring the efficient use of Real Page Leasing & Rents, Yardi and Entrata Core.
• Ensures on‑site property teams comply with Real Page, Yardi and/or Entrata and all other licensed product processes and procedures.
• Act as the liaison for internal customers, review and elevate PMS support requests to appropriate Support teams.
• Design training curriculum and agendas to provide continuing education of the software system with regards to new modules and updates.
• Will be responsible for ensuring the integrity of the data is such that reports pulled and reflect the most up to date information.
• Review and update current integrations for teams.
• Understand current state interfaces and uses.
• Will conduct system reviews and offer insights and guidance on best practices.

• Mobile Doorman
• Snappt
• Checkpoint
• Activ Answer

• Assist in implementation of new properties in Real Page, Yardi and Entrata new developments, property acquisitions, dispositions, and transfers of management.
• Manages new property onboarding process including weekly check‑ins with other key team members to ensure project completion.
• Establish Blue Moon credentials for site
• Setup default Lease Contract and configure Doc Management
• Complete CRM and Resident Portal custom form and provide training
• Grant access to any third‑party applications for site and marketplace integrations
• Establish Answering Service and Message on Hold
• Establish new community with Resident Interface

• Real Page, Yardi and Entrata experience, required.
• 2+ years of experience in property management preferred.
• Minimum of (2) years’ experience with property management software systems.
• Proficient in Microsoft Excel, Microsoft Teams, and Microsoft 365 is preferred.
• Strong communication skills required. Experience working with third party property management software (PMS).
• A high school diploma or equivalent is required. In addition, proven experience in the following is required:
  • Strong analytical, problem solving/judgment skills with initiative in completing tasks.
  • High level of attention to detail and accuracy.
  • The ability to operate in a deadline‑driven environment where priorities often change.
  • Ability to work with minimal supervision with high degree of discretion and independent judgement.
• Some travel required.