Real Estate Property Manager

flat fee landlord is looking for a positive, driven, in-office team member to support our residents and landlord clients with excellent communication, strong follow-through, and a solutions-focused mindset.

you will be the primary point of contact for resident and client communication, lease renewals, rent delinquency follow-up, and daily coordination to ensure our properties run smoothly.

if you enjoy helping people, staying organized, communicating clearly, and being part of an energizing in-office culture, you’ll thrive here.

we are looking for the right attitude, ownership, and willingness to learn because that matters more than years of experience.

read - after you apply: after you apply, you will receive an email with a link to complete a quick video questionnaire. Only candidates who complete the questionnaire will be considered for this position. Look for an email from us. Thank you!

• respond to resident and owner inquiries via phone, email, and lead simple within defined time frames
• maintain clear, friendly, and professional communication across all channels
• document interactions and create tasks in lead simple to ensure nothing slips through the cracks
• provide timely updates to owners regarding tenant issues, property concerns, and delinquency status

• begin renewal process 120 days prior to lease expiration
• run rental comps using rentometer
• present renewal recommendations to owners before contacting tenants
• prepare and coordinate lease renewal documents, fees, and signatures
• drive toward company renewal targets (minimum 67% with goal of 80%+)

• monitor rent payments daily during the start-of-month cycle
• enforce grace periods and late fee rules
• proactively contact residents with outstanding balances via phone, text, and email
• escalate unresolved delinquencies and coordinate eviction processes when needed
• keep owners informed through clear, timely communication

• be present and engaged in our in-office culture (wins, shoutouts, team meals, book club, etc.)
• support the portfolio director with communication and follow-up tasks
• identify issues early and take initiative instead of waiting for direction
• follow established sops while contributing ideas to improve our processes

• strong communication skills (clear, friendly, confident)
• excellent attitude and willingness to learn
• ability to stay organized, follow processes, and manage multiple tasks
• comfort working in a fast-paced environment with high expectations
• reliable, consistent, and able to work in person at our downtown houston office
• basic computer skills and ability to learn systems quickly (appfolio & lead simple training provided)

• experience in customer service, hospitality, leasing, or property management
• familiarity with crm/workflow tools
• experience handling customer escalations or time-sensitive situations

$18 - $23.50 hourly