Manager of Quality Assurance

GENERAL SUMMARY
The Manager of Quality Assurance is responsible for overseeing the Quality Department to ensure compliance with ISO 9001 standards and company quality objectives. This role manages quality staff, supports manufacturing operations, and drives continuous improvement initiatives. Key responsibilities include maintaining quality systems, leading audits, supporting new product introductions, managing corrective actions, and monitoring supplier performance. The Manager of Quality Assurance also develops training and reports on quality metrics, and manages departmental resources to improve product quality, customer satisfaction, and overall business performance.

This is a working manager role requiring the incumbent to both lead the quality function and directly perform hands-on quality engineering and assurance activities as the business needs dictate.

PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Manage the quality department, directing the work of quality technicians to satisfy the quality requirements for the current business and future business improvement.
• Develop and execute annual quality goals and objectives that align with overall company goals and long-range strategy plans.
• Assure that the Quality System is active and the ISO 9001 registration is maintained with minimal audit findings. This includes the many aspects including management reviews, internal audits, risk assessment and those outlined below.
• Provide technical support to manufacturing through the Quality Team.
• Participate in any new product introduction or product change projects, assuring that all requisite quality characteristics and requirements are met.
• Maintain accurate calibration of all measuring instruments and any tools that require such calibration.
• Actively direct the corrective action system for customer complaints/returns, internal processes as well as purchased product and material.
• Work with Mfg. Engineering and Maintenance; develop and guide documented evidence of machine and process capability.
• Develop training and education for the business in key aspects of quality, including the quality department and new hires.
• Lead Receiving Inspection and assist in driving the Supplier Quality Program to improve overall Supplier performance.
• Provide management with measurements of our product, process and customer/supplier quality and recommendations for both remedial as well as preventive measures to be taken with alternatives, costs, resources, timing and risk and benefit analysis.
• As part of business planning, lead the development of quality plans and improvement plans that have a positive impact on the overall cost of quality.
• Manage resources, including budgets, expense recommendations and capital appropriations to ensure effectiveness of the quality system and improve overall gross margins.

EDUCATION AND EXPERIENCE

• A bachelor's degree in quality or an engineering discipline.
• 10 years of pertinent experience in a manufacturing-based business.

KNOWLEDGE,

SKILLS AND ABILITIES

• Knowledge of quality methods, tools and instruments.
• Strong background with ISO 9000 quality system requirements.
• Strong problem solving skills.
• Ability to develop and implement training for part measurement/inspection, quality systems and TQM methods.
• Excellent communication skills.
• Computer skills including Microsoft Word, Excel, Power Point at a minimum.
• General knowledge of safety and environmental requirements in a manufacturing environment.

PHYSICAL DEMANDS

• Physical demands are typical of an office position including extended periods of sitting, extensive use of a personal computer and telephone.
• Position requires movement around the facilities.
• Occasional handling of material and components

WORKING CONDITIONS
Normal manufacturing and office environment. When working occasionally in some shop areas, personal protection equipment (PPE) will be recommended and/or required (safety shoes, safety glasses w/side shields, hearing protection, face shield, gloves, apron and boots). Must have the ability to support extended business hours to meet customer business needs.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

QUALITY
Quality encompasses all aspects of DeZURIK, Inc.'s business, and every team member shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All team members have an obligation to identify and record any such nonconformity, and, through designated channels, initiate and recommend solutions.

SALARY AND BENEFITS
DeZURIK offers a competitive base salary in the $98,221 to $122,776 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.

Beyond pay, our market-leading benefits are designed to support…