Quality Manager, SMT​/Test​/Assembly; Group MLB QA -Houston,TX

Overview

Quality Manager, SMT/Test/Assembly (A Group MLB QA 01) — Houston, TX. Purpose of the position:
We are seeking a proactive, hands-on Quality Manager to lead and scale quality assurance efforts in our consumer electronics manufacturing startup. The QA Manager will lead the Quality Assurance team to ensure product/service excellence by establishing robust quality standards, optimizing testing processes, and driving continuous improvement. This role requires a blend of technical expertise, leadership, and cross-functional collaboration to maintain compliance and customer satisfaction.

• Quality Management System:
  Develop, implement, and maintain Quality Management System in compliance with ISO 9001, AS9100, IPC and other relevant industry standards.
• Build and implement scalable quality assurance policies tailored to consumer electronics manufacturing processes.
• Recruit, coach, and develop employees to strengthen workforce.
• Manage and mentor QE/QC teams, ensuring efficient task allocation and performance.
• Quality Monitoring and Improvement:
  Serve as the primary point of contact for quality issues, including customer feedback, process quality, supplier quality; monitor quality metrics throughout the product lifecycle, analyze defect trends and implement corrective/preventive actions; work with engineering and production to identify root causes and implement CAPA; lead technology evaluation and long-term intelligent solutions for quality improvement.
• Compliance & Audits:
  Lead inspections and hands-on quality audits of raw materials, in-process components, and finished products to ensure compliance with design and performance requirements; report on QMS performance and drive continual improvement initiatives.
• Customer Service:
  Ensure rapid resolution of customer complaints and internal quality concerns; handle customer complaints, provide communication, maintain records, determine disposition of hold items, establish acceptable hold levels.
• Quality Culture & Reporting:
  Train teams on quality standards and best practices to foster a culture of excellence; report key quality KPIs (e.g., Material On Line Fail Rate, OQC Rejected rate, Quality alert) to senior management.

• Office-based role, fast-paced work environment.
• Overtime and weekend hours may be required to meet project schedules.

• Strategic mindset, ability to build effective teams, balance stakeholders, global perspective, customer focus.
• Ability to monitor and evaluate product quality, and plan for continuous improvement.
• Ability to analyze and resolve problems, plus strong communication and negotiation with departments & customers.
• Strong leadership, organization, and communication skills.