Client Patient Coordinator, Surgery, GCVS

Overview

Client Patient Coordinator, Surgery Department

Are you ready to play a pivotal role in the world of veterinary care? If you’re highly organized, compassionate, and energetic with exceptional communication skills, join our surgery team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC).

Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, providing top-tier care across specialties including emergency, cardiology, oncology, neurology, surgery, and more.

• Communication:
  Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
• Appointment Management:
  Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
• Client Interaction:
  Welcome clients and their pets, collect detailed patient histories, and assist during examinations and diagnostics.
• Patient Care Support:
  Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
• Administrative Duties:
  Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
• Education and Advocacy:
  Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
• Crisis Management:
  Tackle challenging situations with grace, positivity, and a “Can Do” attitude.

• Provide financial and medical updates for in-hospital patients.
• Assist doctors by relaying immediate orders, preparing treatment sheets, and coordinating care plans.
• Organize diagnostics, treatments, and follow-up schedules.
• Manage patient admissions and discharges, including preparing detailed instructions and answering questions.
• Maintain exam rooms and facilitate seamless client appointments.
• Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
• Support end-of-life care discussions with compassion, handling arrangements with sensitivity.
• Ensure proper documentation of all communications and procedures in patient records.

• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures is preferred.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, plus managing patient information in computer systems.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• Skilled in social perceptiveness and adaptability to others  reactions to enhance client interactions.

• Make a meaningful impact by advocating for pets and families.
• Work with a compassionate, talented team dedicated to excellence in veterinary care.
• Dynamic, fast-paced environment that keeps you engaged and challenged.
• Workplace that values your contributions and supports your growth.
• Ongoing opportunities for continued education such as lunch-and-learns hosted by vendors and entities.

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• PTO and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

If you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!

For more information about our hospital, please visit:

Ethos Veterinary Health is an equal opportunity employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, competence, merit, and business need.