Client Service Representative; CSR

We are seeking a dedicated and compassionate client Service representative to join our team. In this role, you will play a crucial part in providing high-quality care for our animal patients. You will work closely with veterinarians and other staff to ensure the health and well‑being of animals in our care. The ideal candidate will have a strong background in animal handling, veterinary terminology, and a passion for pet care.

Our expectation is for our client Service representative to be the joyful face of H‑Town Veterinary Specialists. The following are the responsibilities for this team member:

• Enthusiasm is the key to this position
• Deep desire to coordinate and achieve Client satisfaction
• Desire to maintain smooth communication between client and clinician for seamless transactions
• Caring instinct with client and patient as central priority
• Desire to master skills related to communication and logical problem solving
• Answer incoming client communications (phone, email, text)
• Greeting clients and guiding clients to exam rooms
• Schedule appointments
• Coordinate and document doctors’ schedules on EZ VET
• Facilitate communications between client and clinicians
• Facilitate conversations regarding estimates and invoices
• Processing payments and deposits for procedures
• Facilitate intake of patients on surgical day with help of technical team
• Coordinate and procure signatures for intake and release paperwork
• Facilitate inputting of surgical charges and creating discharge instructions for surgical patients
• Coordinate and facilitate patient discharges post operatively
• Facilitate prescriptions and refills
• Facilitate follow up communications and post‑operative clinician client communications
• Schedule follow up visits for patients

As a Client Service Representative, you will be instrumental in fostering strong customer relationships and delivering outstanding service. Reporting to the Client Services Manager, your core skills in customer relationship management and communication will be essential in addressing client needs and ensuring satisfaction.

Customer Service:
Minimum 1 Year of Veterinary Office Experience (Required)

Ability to Commute to Stafford (Required) and Spring Branch

Ability to Relocate to Stafford if Necessary to Ensure Attendance

Job Type: Full-Time

At H‑Town Veterinary Specialists, our mission is simple. We work with your family veterinarian to ensure your pets receive the best care possible. As a specialty hospital, HVS runs on collaboration with local veterinarians. While your family vet handles your pet’s primary health concerns, HVS provides many forms of specialized care to assist in maximizing your pet’s health and quality of life.

We believe in a compassionate & personal approach to everything we do. As Veterinary Specialists, our responsibility is to provide your family and your primary care veterinarian with the best possible treatment plan for your needs.

HVS is a Veterinarian‑Owned Specialty hospital founded by Veterinary Specialists. We are grateful to the Houston Veterinary Community for welcoming us & joining our mission to put Houston on the map as a national hub of excellence in Orthopedic Research & Surgical Care.