Service Coordinator Service Field Service

Service Coordinator (Operations) is accountable for providing support to the Service Team in coordinating, planning, and monitoring various aspects of field service functions He/she will assist in the coordination and scheduling of field service projects. These duties include coordination of scheduling for field technicians and engineers. Assisting service managers and resource planners with documentation, safety training, and travel planning for field personnel.

This includes but is not limited to collection and timely implementation of project time and pay reports as needed and other administrative duties.

• Communicate with coworker and management team to identify scheduling needs and concerns of the field team.
• Assist Field team with booking travel, scheduling safety course and maintaining certifications
• Asist Service Managers with field team utilization by generating reports and identifying trends as directed.
• Generates requisitions for various purchases as required by Service department
• Serve as database admin for reporting as needed.
• standard work/process instructions and identifying any potential risks to service quality.

• High School Diploma or General Education Diploma
• Capable of working in a high pressure fast-paced atmosphere.
• Ability to learn computer systems, databases and a variety of software programs.
• Fluent in English and capable of effective and concise communicating with co-workers.

• Microsoft Office with a strong focus on Excel and working within databases a plus
• Previous experience in a Service or Repair shop setting
• Ability to multi-task with attention to detail.
• Capable of maintaining an organized work area.
• Must be self-motivated and proactive.
• Willing to occasionally work flexible shifts, including days, nights, and weekend as needed

• Safety sensitive position in a temperature-controlled manufacturing or industrial environment with occasional outside activities.
• May be required to wear personal protective equipment (PPE) (i.e., safety shoes, hard hats, bump caps, safety glasses, hearing protection at times,

The employee typically performs duties in a normal office environment. There will be some work in a manufacturing environment and exposure to the elements of our factory.

It is the policy of Powell Industries to promote safe working conditions for ALL employees, to make available where necessary special equipment to protect employees against specific hazards, to reduce accidents through prevention programs and to establish rules that are designed for the safety of all. It is the responsibility of each employee to adhere to this policy, as well as to observe all safety practices and exercise every precaution for the safety of accidents.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to use hands to touch, hold, handle, or feel.
• Frequently required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Must occasionally lift and/or move up to 65 pounds.
• Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

About Us

In our 75+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization.

As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated, and assembled to customer specifications!

Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story and let us help you write yours. Hard work pays off in all our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted.

Powell offers comprehensive health insurance for you and your family, 401k savings, annual bonus potential, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment.

EOE Protected Veterans/Disability

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