Director of Operations

HD Management is committed to creating transformative financial services experiences that prioritize the unique needs of our clients. We specialize in providing tailored accounting solutions for both high-net-worth family offices and middle-market businesses, with an emphasis on optimizing financial reporting. Our dedicated team works closely with clients to build long-lasting relationships grounded in trust and transparency. At HD Management, we take pride in understanding and addressing the specific accounting service needs of each client to deliver exceptional results.

This is a full-time, on-site role based in Greater Houston for a Director of Operations. The Director of Operations will oversee day-to-day company operations, manage budgets, develop and refine operational processes, and lead a high-performing team to ensure organizational goals are achieved. This role involves analyzing performance metrics, implementing strategies for operational efficiency, and maintaining excellent customer service standards. The Director will also play a key role in strategic decision-making and collaboration with department leaders to support company growth.

• Strong experience in operations management and budgeting to ensure efficient and cost-effective business processes.
• Excellent team management skills, including the ability to lead, motivate, and develop staff to achieve performance goals.
• Strong analytical skills to assess operational processes and make data‑driven decisions for continuous improvement.
• Exceptional Customer Service expertise, recognizing the importance of building and maintaining strong client relationships.
• Proficiency in developing organizational strategies and achieving targeted outcomes.
• Outstanding communication and problem‑solving skills to collaborate effectively with stakeholders at all levels.
• Proven experience in handling and managing cross‑functional teams and organizational growth initiatives.
• Develop and maintain KPIs and dashboards to evaluate performance, predict needs, and identify improvement opportunities.
• Support integration of acquired entities by implementing consistent processes, controls, and reporting mechanisms.
• Represent operations in cross‑departmental meetings, ensuring alignment between operational execution and organizational strategy.
• Entrepreneurial mindset with a track record of "rolling up sleeves" to get things done.
• Bachelor's degree in business administration, operations management, or related field required; an MBA or equivalent experience is preferred.