Implementation Manager, Americas

IAH1 USA Houston TX
1500 Rankin Road
Houston, TX 77073, USA

• Partner with the business units/functions, sales and management to develop an implementation project plan and assist in the identification and establishment of an implementation team.
• Ensure that projects and programs that are global in nature are effectively communicated across the company.
• Ensure compliance with all related company policies, ISO guidelines and other regulatory requirements associated with the project.
• Assist in the development of Standard Operating Procedures and train the implementation team and staff on requirements.
• Monitor performance metrics and measurements related to individuals, teams, processes, and projects.
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, staff, or senior management.
• Conduct post‑mortem assessment of project performance/success (both operational and financial).
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
• Other duties as assigned.

• Job may require extended sitting or standing, use of standard office equipment.
• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

• Experienced in all areas of transportation, logistics and supply chain operations.
• Proficient in project management methodologies with a focus on developing solution-driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints and risks.
• Makes clients and their needs a primary focus of one's actions; develop and sustain productive relationships.
• Allocates decision‑making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
• Analyzes complex problems and develops alternative solutions.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Develops and uses collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas and appreciating others' efforts.
• Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Advanced proficiency in Microsoft Office, internet, web-based and job‑specific software applications.
• Must be able to read, write and speak English fluently.
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and clients.

• High School Diploma or GED.
• Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management or related field preferred; or equivalent combination of work experience and completion of the LDP Program.
• Minimum 5 years related experience.
• At least 5 years industry experience preferred.
• Minimum 3 years supervisory or managerial experience required.

• Professional certification may be required in some areas.

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to…