Community Association Manager

Overview

The Management Trust —

Position Title:

Community Association Manager.

Location:

Houston, TX. Reporting To:
Regional Manager. Status:
Exempt, Full-Time. Salary: DOE.

Company Profile

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.

Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

Position Purpose

The Community Association Manager is responsible for the management of the operations, maintenance, and oversight of designated Homeowner Association communities, including, but not limited to the tasks outlined below. Act as a proactive leader with Boards of Directors in taking a proactive approach to maintenance, financial forecasting, and planning for the future of client communities. Provide comprehensive information to Board Members in advance of decisions, maintain a position of trust with the client by listening to concerns and responding timely.

Support client satisfaction and retention by overseeing follow-through of tasks with internal support teams, systems, training, and resources. Business is conducted under the direction of the Board of Directors in accordance with state regulations, the Association’s Governing Documents, local ordinances, and industry standards, with a professional, helpful, and courteous customer experience focus.

• Manage a portfolio of assigned communities that may include single family, townhomes, condominiums, or commercial/industrial complexes
• Coordinate with multiple support teams to oversee tasks and ensure Association deliverables are met in a timely manner
• Be accountable to client requests and tasks, maintain visibility and communication with internal and external partners to meet goals established by the Board for relevance, budget, and quality of service
• Guide and recommend actions for Board members using proactive planning
• Manage proactive planning, large-scale projects, and legal deadlines for the Association. Serve as primary point of contact for the Board of Directors and Committees in coordination with an Assistant Community Manager and other support team members
• Perform periodic site inspections to oversee projects, condition of common areas, and compliance with Association rules; review inspections conducted by others as needed
• Carry out policies and directives adopted by the Board and communicate updates to support teams
• Maintain current knowledge of governing documents, applicable state regulations, and local ordinances for each assigned community
• Oversee the condition and recurring maintenance of the Association’s property
• Direct and oversee tasks assigned to the support team to prepare information and paperwork for Board meetings and Annual Membership meetings (Managers Report, agenda, minutes, executive session items, architectural items, bank signatures, ballots, violation/work order reports)
• Attend Board and committee meetings as needed
• Ensure all Association deadlines for maintenance and legal obligations are met
• Review community history, reports, and documentation in preparation of annual draft budget information
• Review and code invoices for payment; monitor cash and reserve accounts for cash flow planning; coordinate with accounting staff on Board questions
• Assist committees, volunteers, and/or vendors to obtain bids for projects and coordinate reserve study updates
• Other duties and special projects as assigned

• High School Diploma (or equivalent)
• At least 1 year of experience as a Community Manager handling the duties above
• Industry certifications or licensing may be required (state dependent)
• Solid…