Payment Operation Team Leader

POSITION SUMMARY

Position Location: Houston, Texas

JOB RESPONSIBILITIES

Team Leader is responsible for leading and managing a team of employees, and their role includes many tasks, such as:

• Delegate work to QSF Project Managers, QSF Analysts, Client Service Representatives and utilize company resources to effectively complete work assignments
• Ability to allocate team resources to effectively manage and meet competing deadlines and priorities.
• Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets
• Assist portfolio managers with necessary resources to prioritize and act on escalations created by internal and external entities.
• Managing day-to-day operations:
  Assigning tasks, providing guidance, and supporting the team
• Manage team timesheet approvals and monitor team PTO and requirements.
• Setting goals:
  Establishing objectives for the team
• Ensuring team members progress towards company goals and objectives while adhering to company policies.
• Hiring and training new employees/team members
• Evaluating performance:
  Conducting regular performance reviews and appraisals
• Providing feedback:
  Offering constructive feedback to help employees improve their skills
• Training and development:
  Identifying growth opportunities for employees and arranging training sessions
• Team building:
  Organizing team-building activities and encouraging collaboration
• Employee engagement:
  Creating an environment where employees feel valued
• Managers should have strong communication and leadership skills and be able to adapt to the needs of their team. They should also be knowledgeable about employee relations, performance management, and conflict resolution.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Strong communication, leadership, and conflict resolution skills
• Bachelor’s degree required
• 10+ years managing a large team of widget processors
• In one of the following industries:

• Claims processing (Insurance or Healthcare)
• Payment processing (Finance, Insurance, Healthcare)
• Industry and work experience is highly regulated, high-risk operations, claimant human suffering, and demanding clients
• BPO or HR Outsourcing operations (Payroll, 401k, Pension, Benefits Administration)
• Experience with tech-enabled processing and automation is required
• Experience working with India is highly preferred

• Proven track record of responding quickly and soundly to customer escalations/needs
• Must demonstrate history of leading with data, strong planning, strong execution (with verifiable data/facts), strong team performance tracking, coaching and development, strong performance management routines, strong communication and experience reporting up with confidence to senior leaders
• Ability to exercise discretion in the processing of confidential matters
• Outstanding Customer Service and decision-making skills
• Excellent verbal, written, organization, analytical and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong computer skills, including proficiency with Microsoft Office (Word, Outlook, Excel, and PowerPoint)
• Establish and maintain good working relationships with internal and external stakeholders
• Reporting is vital to Archer, so this position requires an analytical thinker who can work with Data Analysts to create specific reporting as needed

Preferred:

• Preference to grow teams and help mentor others to grow in their careers
• Experience building high performing teams and delivering innovative solutions
• Passion for problem solving and creating solutions
• Expertise with Archer’s internal QSF backbone, Archer Connect, an in house designed enterprise system that is unique to Archer.
• Graduate degree

BENEFITS

• 401(K) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.

ABOUT ARCHER

ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of…