Conference Services & Guest Program Manager II

Conference Services & Guest Housing Program Manager II

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Department
:
Student Housing & Res Life Salary
: 49,400 - 56,200

Description
The hiring manager will begin reviewing applications on Monday, January 12, 2026.
Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.

• Plans and develops procedures for administering a large or complex department or program.
• Manages fiscal activities, including procurement and budget analysis.
• Provides guidance to subordinate staff and evaluates performance.
• Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Creates and reviews reports of expenditures and activities.
• May administer grants and grant‑related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job‑related duties as assigned.

Mq The Program Manager 2 for Conference Services and Guest Housing plays a critical role in delivering exceptional conference and guest housing experiences that support the mission of Student Housing & Residential Life. This position provides leadership for conference and guest housing programs, oversees day‑to‑day operations, and ensures the highest standards of service for campus partners and external clients.

• Leads the planning, coordination, and execution of conference and guest housing programs.
• Serve as the primary liaison for clients, ensuring seamless communication and outstanding service delivery.
• Lead process improvement initiatives aimed at enhancing customer service.
• Represent student housing on departmental and university committees to cultivate strong partnerships with campus stakeholders.
• Collaborate with marketing to maintain accurate and engaging web content and promotional materials.

• Develop and maintain tracking systems for housing activities, including conference services, guest housing, facilities operations, and customer service.
• Administer and optimize the conference management database, including form creation, data extraction, troubleshooting, and staff training.
• Design and implement efficient business processes for guest housing, food service, delivery services, and other campus partnerships.

• Prepare financial estimates and proposals for prospective conference groups; produce annual revenue projections for leadership reporting.
• Draft and manage contracts and agreements, ensuring compliance and timely approvals.
• Oversee billing activities inclusive of invoicing, resolution of financial discrepancies, and generate accurate financial reports for all conference‑related activities.

• Supervise and guide staff in executing responsibilities related to conference and guest housing operations.
• Lead recruitment, selection, training, and performance management for conference services personnel.
• Support hiring and training initiatives across the department, fostering a collaborative and service‑oriented team culture.
• Actively participate in departmental outreach activities, programming, and student staff training.

• Strong administrative and organizational skills with attention to detail.
• Demonstrated ability in critical thinking and problem solving.
• Proven ability to work collaboratively and effectively within a team environment.
• Flexibility to manage multiple priorities and adapt to changing demands.
• Ability to manage high‑pressure situations and meet deadlines.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite; willingness to learn new software applications.
• Experience in conference or event management, hospitality operations, or related administrative leadership roles.

• Familiarity with process improvement initiatives, customer service, and fiscal management.

• Must be able to work evenings and…