Director, Member Programs

JOB TITLE

Director, Member Programs and Experience

Houston, Texas or Dubai, UAE (hybrid)

Solutions. People. Energy. These three words define how we work together to create impact. Our members gain access to premier programs, content, and events designed to accelerate professional growth and career development, while fostering a strong network and sense of community. SPE employees are proud to contribute to a community that’s making a difference globally!

From our beginning in the early 1900’s, SPE has grown to nearly 132,000 members in 146 countries. SPE is a 501(c)(3) not-for-profit organization with operations around the world. SPE maintains offices in Calgary, Dallas, Dubai, Houston, and Kuala Lumpur.

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The Director, Member Programs and Experience is responsible for leading SPE’s global member engagement initiatives, volunteer support, and customer experience functions. This role provides strategic direction and operational oversight for programs that enhance the value of SPE membership, strengthen connections across SPE’s diverse communities, and ensure excellent service delivery to members and volunteer leadership worldwide. The Director manages a portfolio of global and regional programs and directs the customer service team to deliver consistent and high-quality member experiences.

The position requires collaboration across departments to align programs with SPE’s mission, value proposition, budget priorities, and growth strategies.

At SPE, you can expect to enjoy a good work/life balance with the ability to work in the office on occasion while being able to work remotely for the balance. You will also have the flexibility to choose a schedule that allows you to have long weekends with every other Friday off. With your qualifications, you may be on the path to an exciting new career serving the oil and gas industry professionals.

• Manage, mentor, and develop a global team responsible for member programs, volunteer engagement, regional activities, and customer service fostering a collaborative, inclusive, and high-performance culture across staff and regions.
• Align member programs and services with SPE’s strategic plan and other Board priorities serving as the staff liaison for assigned Board committees.
• Develop, implement and execute strategies to strengthen member engagement and satisfaction that are effective across diverse global regions and cultures.
• Collaborate with cross-functional teams with proven ability to inspire, mentor, and lead diverse teams, fostering collaboration, accountability, and a shared commitment to organizational goals.
• Demonstrated leadership in setting priorities, managing significant budgets, and leveraging data-driven insights for strategic and operational decisions.

• Direct the design, delivery, and continuous improvement of SPE’s global and regional member programs, including awards, Distinguished Lectures, young member initiatives, section and student chapter activities, and volunteerism.
• Oversee internal support for SPE offices and external support for sections and student chapters to ensure effective delivery of regional and global programs and activities.
• Track and share program performance data and insights including membership trends, benchmarking data, and financial performance to support continuous improvement of SPE’s acquisition, engagement, retention campaigns and dues/pricing adjustment recommendations.
• Monitor industry and membership trends to identify new opportunities for programming, recognition, and engagement to enhance the membership value proposition.
• Oversee budget planning, financial review, and reporting for assigned programs, ensuring alignment with SPE’s financial goals and membership business model.

• Establish a system that attracts and engages volunteers throughout their career stages.
• Build strong relationships with SPE’s global volunteer network and provide resources to enable effective…