Director, Property Management, Management

Position: Experience Director
Salary:$90k + up to $4k annual bonus for top performance.

Benefits:FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.

Location:Houston - at a stunning office building downtown! We will share the location as soon as we can.

Work Hours: Monday-Friday, typical business hours, with some flexibility for events that may extend into the evening.

Playbook x Onsite:

Playbook specializes in delivering exceptional hospitality services in Commercial Real Estate to fundamentally change the value proposition of the modern office. We've partnered with Tourmaline Capital Partners (TCP) across their national portfolio to represent and operate their workplace hospitality program and brand, Onsite. Onsite is a cutting edge, workplace experience platform that delivers what office tenants need to make every day productive and maximize their workplace outcomes.

We deliver this through the four Onsite pillars:
People, Services, Spaces, and Technology.

Your Mission:

Your mission is to launch and manage a luxury hospitality program in a premier Class A office building in downtown Houston, TX. You'll elevate the tenant workplace experience through engaging initiatives and curated community and private events that activate the property's spaces. By forming strategic partnerships with building ownership, property management, leasing teams, and brokers, you'll drive positive workplace experience outcomes and greater utilization of building amenities and the Onsite program.

The Legacy You'll Leave:

As a result of your time in this role, you transformed your office building into a vibrant hub where tenants feel more connected, productive, and well. By delivering curated experiences, building meaningful stakeholder relationships, and providing exceptional hospitality, you positively impacted leasing outcomes and positioned your building and Onsite as Houston's most sought-after workplace destination. Your success strengthened Playbook and Onsite's partnership, ensuring offices don't just exist
-they inspire.

What You're Responsible For:

• Onsite Program Launch & Operations Management: Lead the launch and ongoing success of Houston's first Onsite program by overseeing procurement, marketing, communications, and operational procedures for all services and amenity spaces. Manage daily operations across conference rooms, fitness areas, and the lobby, while designing and executing tenant engagement programs that enhance connection and well-being. Ensure excellence through data-driven improvements, budget and SOP adherence, and achieving 100% quality audit scores within 90 days of launch.
• Tenant & Stakeholder Relationship Management: Serve as the primary liaison for tenants, ownership, and leasing partners, delivering five-star service and fostering meaningful relationships that drive renewals and satisfaction. Anticipate needs, personalize experiences, and ensure seamless communication by proactively collecting feedback, providing hospitality touches, and collaborating with the leasing team. Maintain 90%+ tenant satisfaction, timely KPI reporting, and strong relationship management to strengthen tenant loyalty and Onsite's market reputation.
  
  Work hand in hand with leasing, property management, janitorial, engineering, and other building parties to ensure a positive tenant experience.
• Budget & Financial Management: Own and manage all financial operations, including expense tracking, invoicing, and monthly P&L reporting, to ensure fiscal discipline and transparency. Deliver monthly performance recaps linking financial results to strategies and initiatives, providing actionable recommendations to ownership. Maintain all operating expenses and community event programming within budget, including adherence to the $75K annual tenant event allocation.
• Effective Team Performance: Lead, coach, and develop a high-performing Hospitality Specialist to deliver exceptional service and uphold Onsite's standards and vision. Provide consistent support through weekly one-on-ones, ongoing coaching, and quarterly performance reviews to ensure accountability and growth. Foster a cohesive, energetic team culture aligned with program goals and the broader Host Team strategy.
• Curation of Meetings & Events: Design and execute a dynamic 90-day calendar of tenant events that celebrate art, culture, wellness, and community while being rooted in connectivity, productivity, and longevity to curate bespoke private experiences for tenant groups. Source and partner with a mix of local small businesses and luxury vendors to deliver five-star, white-glove events that enhance connection and engagement.
  
  Ensure all events meet quality and budget goals, maintaining engagement and revenue within 10% of forecasted targets. Own the success of the tenant conference center and oversee the hospitality specialist's role of managing day-to-day bookings and…