Operational Excellence Program Manager

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Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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The role of the Operational Excellence Program Manager is to lead the execution of Operational Excellence programs including establishing/refining roles & responsibilities, implement standardized agile and other methodologies project processes, managing the program leads through matrix reporting, establish and utilize tools, metrics, communication, escalation/decision-making and risk management plans, and ensure collaboration and alignment with organizational goals across the enterprise. Role will report to the Operational Excellence leader(s) with accountability to the Finance Leadership Team consisting of Senior Finance leaders.

• Own the operating rhythm: run and maintain the cadence for Program Governance and Program Teams

• Maintain the program playbook: standards for meetings, artifacts, templates, and decisions

• Curate, align and oversee structure of the central dashboard/repository (status, milestones, RAID, decisions, benefits)

• Manage overall program utilizing agile methodology including sprint planning, backlog management, and coordination with leads

• Manage cost for the program including ensuring compliance with purchasing and reporting financial processes

• Manage schedules for the program ensuring alignment of outcomes and capabilities

• Communication Plan (Owner)

• Execute and maintain the Communication Plan: audience identification, segmentation, message purpose, channels, and cadence

• Provide talking points and program level materials for the Sponsors, Champions, and Leads to utilize with stakeholders

• Publish executive summaries and circulate pre-reads before decision forums

• Ensure consistency and standardization of communication templates and artifacts

• Risk Management for Program utilizing RAID Tool (Risk, Assumptions, Issues, Dependencies)/Risk Log Management (Owner)

• Own the RAID log: intake, triage, routing, and tracking across decision tiers

• Facilitate resolution by convening the right stakeholders and tracking outcomes to closure

• Analyze RAID patterns and surface trending risks and capacity constraints

• Decision Facilitation utilizing RAPID Tool – Recommend, Agree, Perform, Input, Decide & Escalations

• Facilitate RAPID (Recommend, Agree, Perform, Input, Decide): clarify roles for each decision, collect inputs, and drive to timely decisions

• Run escalations: ensure leaders are looped in when needed, with clear pre-reads and options; log decisions and rationale

• Monitor decision-making at all tiers

• Responsibility Definition utilizing RACI Tool (Responsible, Accountable, Consulted, Informed) Maintenance (Owner)

• Maintain the RACI across all program roles

• Publish updates as work streams evolve; resolve overlaps and gaps in accountability

• Ensure compliance with program and project audit requirements

• Reporting Cadence & Benefits Tracking

• Build the reporting pack: dashboards for milestones, costs, schedules, KPIs,…