Director of Maintenance

Position Summary

The Director of Maintenance is a senior, field-focused leader responsible for elevating maintenance operations across a growing multifamily portfolio. This role is highly hands‑on, working directly with on‑site maintenance teams to train, coach, and standardize best practices while supporting due diligence, property takeovers, and new construction transitions. This individual will serve as the operational authority for maintenance excellence—ensuring assets are well‑maintained, teams are properly trained, vendors are effectively managed, preventative maintenance programs are executed consistently, and safety remains a top priority.

• Lead, train, and mentor on‑site maintenance teams, including Maintenance Supervisors, Technicians, and Porters
• Conduct hands‑on training in diagnostics, troubleshooting, safety, HVAC, plumbing, electrical, and general repairs
• Establish and reinforce maintenance standards, SOPs, and accountability across the portfolio
• Interview, select, and onboard maintenance team members, ensuring proper technical skill, cultural alignment, and safety awareness

• Lead and/or facilitate monthly safety meetings with on‑site maintenance teams
• Promote a strong safety‑first culture across the portfolio
• Ensure compliance with OSHA, EPA, Fair Housing, and all local, state, and federal regulations
• Oversee safety training, incident response protocols, and ongoing risk mitigation efforts

• Perform due diligence walks for acquisitions, identifying deferred maintenance, capital needs, and operational risks
• Lead maintenance efforts during property takeovers and transitions, ensuring continuity, safety, and efficiency
• Conduct new construction and pre‑lease walks, punch walks, and readiness inspections prior to stabilization
• Partner closely with Development and Construction teams to ensure a smooth transition from construction to operations

• Design, implement, and enforce preventative maintenance programs to extend asset life and reduce emergency repairs
• Oversee long‑term care of building systems including HVAC, plumbing, electrical, roofing, and fire/life safety systems
• Ensure maintenance teams are properly trained to proactively identify and address issues before they escape

• Build and manage strong vendor partnerships across HVAC, plumbing, electrical, landscaping, pools, fire safety, and general contracting
• Negotiate contracts, evaluate vendor performance, and ensure cost‑effective service delivery
• Standardize vendor relationships where possible while maintaining service quality and responsiveness

• Partner with Operations and Portfolio Leadership to manage maintenance budgets, Cap Ex planning, and expense controls
• Analyze work order trends, emergency repairs, and maintenance KPIs to drive continuous improvement
• Support communities during audits, inspections, and insurance or risk‑management reviews

• 8+ years of maintenance leadership experience in multifamily property management
• Prior experience as a Regional Maintenance Manager, Director of Maintenance, or Director of Facilities strongly preferred
• Deep technical knowledge of multifamily building systems and maintenance operations
• Proven experience supporting due diligence, acquisitions, takeovers, and/or new construction
• Bilingual (English/Spanish) is a strong plus
• EPA Universal Certification required; additional certifications (CPO, HVAC, CAMT) a plus
• Must travel regularly within the portfolio