Director of Projects and Facilities Management

Director of Projects and Facilities Management

The Harris County Tax Assessor-Collector’s Office (HCTO) is seeking an experienced and dedicated Director of Projects and Facilities Management to oversee a variety of facilities-related projects, from initiation to closeout, while simultaneously identifying and implementing process enhancements across HCTO’s operations. The Director will also oversee the HCTO’s Distribution Center (DC) Warehouse and mailroom, ensuring efficiency in inventory management, distribution, and mail processing.

This role requires a strategic thinker with project management and process improvement expertise to develop and implement strategies that align with the office’s overall business objectives and help mitigate risk to the HCTO. Reporting to the Chief Administrative Officer, the Director will collaborate closely with other departments, such as facilities and property management, procurement, and customer service, to ensure seamless integration and coordination of HCTO facilities projects.

• Property Tax Collection:
  Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
• Motor Vehicle Services:
  Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
• Voter Registration:
  Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
• Additional Revenue Collection:
  Collect certain fees, fines, and revenues related to permits or state mandates, depending on the county’s needs.

• Identify areas for logistical or facility improvement. Analyze, develop, and present possible avenues for improvement to senior leadership.
• Project manage (budget, scope, deadlines, deliverables, communication, reporting) special or improvement projects such as space planning, facility renovation, office moves, small capital improvements, inventory management, security processes, mail and operations processes, or other processes identified by the incumbent or senior management.
• Act as the primary contact point for stakeholders, other county departments, and vendors involved in project development, implementation, oversight, and usage.

• Evaluate existing facilities and operational processes to identify inefficiencies, bottlenecks, and areas for enhancement.
• Apply Lean, Six Sigma, or other process improvement methodologies to streamline workflows, reduce waste, and improve overall operational efficiency.
• Lead and facilitate process standardization initiatives, using data analysis to make informed recommendations to senior leadership.
• Develop and implement solutions, which may include adopting new technologies, revising workflows, or improving processes.
• Establish key performance indicators (KPIs) to measure the success of improvements and track progress, reporting results to senior leadership.

• Supervise all Distribution Center (DC) Warehouse and mailroom employees, ensuring efficient workflow and adherence to policies.
• Develop and implement logistics strategies to optimize storage, distribution, and mail processing.
• Maintain warehouse and mailroom inventory and oversee the handling of incoming and outgoing shipments.
• Ensure compliance with safety and security protocols within the warehouse and mailroom operations.

• Serve as HCTO’s representative for matters related to HCTO facilities, responsible for safe, efficient, and compliant operations across branches, warehouse and administrative offices.
• Develop and own the Facilities Management Plan (policy, standards, and playbooks), including preventive maintenance (PM) schedules, work‑order SLAs, and service level agreements with internal teams and vendors; manage the CMMS (e.g., TOBIE) to track work orders, PM completion, asset lifecycle, and costs. Oversee routine maintenance…