CEC Supervisor

Linde Gas & Equipment Inc.
Customer Service Supervisor

Location:

Houston, TX

Linde Gas & Equipment Inc. wants you as our new Customer Service Supervisor where you will lead daily activities in our Customer Excellence Center (CEC) to deliver outstanding service and ensure our customers have a great experience. You will be hands‑on, working with team members and customers to continuously improve processes and exceed expectations.

• Competitive pay
• Comprehensive benefit plan (medical, dental, vision and more)
• 401(k) Retirement Savings Plan
• Paid time off (vacation, holidays, PTO)
• Employee Discount Programs
• Career growth opportunities
• Additional compensation may vary depending on the position and organizational level

• Support the Customer Service Specialists with meeting productivity and service goals by monitoring daily reports and planning for the department
• You will develop talent by coaching, mentoring, providing constructive feedback, and creating growth opportunities to enhance employee performance and drive organizational success
• Analyze data, develop strategic improvement plans based on trend patterns, and prepare management reports when necessary
• Develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards
• Build and deliver solutions that meet customer expectations through excellent and professional communication that is clear, compelling and concise
• Optimize work processes through the uses of Six Sigma, Lean & process mapping in order to implement effective strategies, standardize procedures, and streamline workflows
• Other duties as assigned

• High School Diploma or G.E.D. required;
  Bachelor's Degree preferred
• Minimum of 2 – 4 years of customer service or in store sales experience preferred
• Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred
• 1-3 years of supervisory experience preferred
• Excellent verbal and written communications skills
• Ability to grasp and learn computer systems and applications
• Upholds high standards of honesty and integrity
• Demonstrates personal ownership for safety and actively contributes to a strong safety culture
• Contributes to a positive work environment where differences are valued and supported
• Strives for personal achievement and helps others attain results
• Ensures accountability through collaboration and interpersonal skills

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.