Jiffy Lube Standards Manager

Jiffy Lube Standards Manager page is loaded## Jiffy Lube Standards Manager locations:
Houston - EP Center Americas time type:
Full time posted on:
Posted Todayjob requisition :
R195801

Texas, United States of America
** Job Family Group:
** Commercial and Retail
** Worker Type:
** Regular
* * Posting

Start Date:

** January 14, 2026
** Business Unit:
** Downstream and Renewables
** Experience Level:
** Experienced Professionals
*
* Job Description:

**** What’s the role
** Shell is seeking a Jiffy Lube Standards Manager (also known internally as the Standards and Assurance Manager) to join their team in Houston, Texas.

This role will serve as the torchbearer for delivering on the Jiffy Lube vision:
Consistently Jiffy. The Standards & Assurance Manager will be responsible for developing Jiffy Lube standards, ensuring successful implementation, and deploying resources to address any shortfalls. The ultimate goal is to ensure that every customer experience across the 2,000+ Jiffy Lube service centers is delivered consistently and exceeds expectations.

Accountabilities:
* Act as the lead of a team of six full-time employees (FTEs), responsible for developing standards, monitoring performance against those standards, deploying resources to address shortfalls, and accurately billing franchisees for the use of the Jiffy Lube system
* Maintain the ownership of the Jiffy Lube Policy & Procedures Manual, working cross functionally across the organization to ensure all aspects of the offer, including operations, marketing, construction, HSSE, customer service, fleet, and technology, are accurately reflected in the manual. Publish updates as market conditions and/or changes to the business model dictate
* Manage all compliance management activities, including monitoring, courtesy notifications, default notifications, and, if necessary, termination of Franchise Agreements
* Accountable for ensuring that there is a robust process in place to actively monitor all sites for compliance to the standards, which is currently accomplished leveraging field staff, 3rd party vendors and a well-defined store audit process
* Address identified deficiencies by deploying appropriate resources, including subject matter experts within your remit, to resolve operational issues effectively
* Manage the billing process for all Jiffy Lube provided services (Royalties, POS Fees, Marketing Fees), which will also require exerting commercial leverage afforded in our contracts as necessary to help drive compliance to the standards.
** What you bring
*** Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
* Bachelor’s degree in business or a related field is preferred
* At least 8 years of experience, including frontline operations in a franchised business, with a solid understanding of standards and their practical application.  Ideally, this will include some experience in the automotive sector
* Experience in developing and implementing processes and standards is a plus
* Proven ability to lead with a balanced approach, ensuring processes and standards are practical, valued by stakeholders, and aligned with the brand vision
* Desire to develop and foster solid business relationships with colleagues, stakeholders, and partners, including franchisees and suppliers
* Ability to deliver under pressure, prioritize and pivot projects accordingly to manage critical issues
* Problem solver who challenges the current status quo and seeks opportunities for process improvement
** What we offer
** The base salary range for this position is $146,000 - $218,000 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6…