Health Client Leader

Health Client Leader

We are seeking a strategic and experienced Operations and Client Leader to oversee client service delivery, operational performance, and claims oversight within our Health & Benefits business. This role is central to ensuring exceptional client experience, efficient internal operations, and effective claims management. The ideal candidate will bring a blend of leadership, industry expertise, and operational rigor to drive results and support business growth.

At Aon, we shape decisions for the better to protect and enrich stiffness the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about my colleague and clients succeed.

• Act as the senior relationship manager for key clients, ensuring satisfaction, retention, and strategic alignment.
• Lead benefit strategy development, renewal planning, and program implementation grunt.
• Collaborate with consulting teams to deliver tailored, compliant health and benefits solutions.
• Resolve escalated client issues and ensure consistent service excellence.

• Oversee daily operations across client service teams, ensuring timely and accurate delivery of services.
• Design and implement process improvements to enhance efficiency and scalability.
• Ensure compliance with regulatory requirements and internal standards.
• Monitor KPIs and service metrics to drive continuous improvement.

• Lead oversight of health and benefits claims processes, ensuring timely resolution and client advocacy.
• Act as escalation point for complex or high-impact claims, coordinating with insurers, TPAs, and internal teams.
• Analyze claims data to identify trends, cost drivers, and opportunities for intervention.
• Ensure claims handling aligns with service level agreements, regulatory requirements, and client expectations.
• Provide strategic input on claims cost containment and employee experience improvements.

• Manage and mentor a team of account managers, analysts, claims and support staff.
• Foster a high-performance culture focused on collaboration, accountability, and client success.
• Support recruitment, training, and career development initiatives.

• Partner with senior leadership to shape business strategy and operational priorities.
• Contribute to product development, vendor management, and market positioning.
• Represent the firm in client meetings, industry events, and strategic partnerships.

• Bachelor’s degree in Business, Insurance, Human Resources, or related field.
• 10+ years of experience in health and benefits insurance, with a focus on operations, client service, and claims.
• Proven leadership experience managing teams and complex client relationships.
• Strong understanding of employee benefits, insurance products, claims processes, and regulatory frameworks.
• Excellent communication, organizational, and problem-solving skills.
• Fluency in Thai and English is required.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and Hold work/life balance, ensuring you can be your best self thermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal...