Senior Director of Operations, Network & Forwarding, North America

Senior Director of Operations, Network & Forwarding, North America

Direct message the job poster from CEVA Logistics

The Senior Director of Operations, Network & Forwarding, is the senior leader responsible for the end-to-end Ground network across North America. This includes full responsibility for Linehaul operations, Customer Service, Account Management, Network Support, and all compliance and administrative network functions. The role ensures on-time performance, efficiency, capacity management, cost control, and the strategic development of the NORTAM region and cross-border Ground network.

• Lead the national Ground network including Linehaul, Forwarding, Hubs, Customer Service, Account Management, and Network Support.
• Provide direct leadership to the HUB Director and Linehaul leadership teams.
• Own network performance: on-time delivery (OTP), cost efficiency, ICR alignment, waste elimination, and KPI achievement.
• Optimize all linehaul operations including routing, capacity management, utilization, and service reliability.
• Maintain strict cost discipline across all cost centers, ensuring effective budget control.
• Lead the strategy and growth of all cross-border Ground products in partnership with Sales and Product Development.
• Drive strategic initiatives to strengthen network performance, standardization, and scalability.
• Oversee Ground regulatory compliance and all administrative network control functions.
• Ensure strong collaboration across countries, districts, stations, hubs, commercial teams, and operational leaders

• Bachelor’s degree in Logistics, Supply Chain, Engineering, Business, or related field (MBA a plus).
• 12–15+ years of experience in transportation, network operations, or logistics leadership at national scale.
• Strong expertise in linehaul operations, hub-and-spoke networks, and transportation optimization.
• Proven success leading large, multi-functional teams including operations, customer service, account management, and administrative functions.
• Deep experience managing cost centers, controlling network spend, and improving financial performance.
• Strong strategic mindset with ability to design, grow, and scale network capabilities, including cross-border solutions.
• Excellent communication and stakeholder-management skills at executive level.
• Strong analytical and operational excellence background (Lean, Kaizen, CI preferred).
• Ability to operate effectively in high-pressure environments with tight deadlines.

• Bachelor’s degree in business, Transportation, Logistics, Supply Chain Management or a related field or equivalent combination of work experience and completion of the LDP Program.
• Minimum 10 years of related experience.
• Minimum 5 years supervisory or managerial experience.
• Working knowledge of IT technical disciplines related to systems architecture, operating systems, programming environments and databases; project management methodologies and disciplines in SCM.
• Experienced in all areas of transportation, logistics and supply chain operations.
• Experience with WMS and TMS Packages.

Travel is required at least 40% of the time and is approximately 70% within the U.S. and 30% outside of the U.S.

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

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Seniority level:
Director

Employment type:

Full-time

Job function:
Strategy/Planning, Management, and Supply Chain

Industries:
Transportation, Logistics, Supply Chain and Storage and Truck Transportation