US - Program Manager Experienced

Portfolio Communication and Change Management Lead

The TMO organization has been established to drive strategic initiatives. Within the TMO organization, we are building our Change Center of Excellence to lead change management for the transformation programs by owning change management, global frameworks and tools, and through growing change talent.

We are seeking a dynamic Communications and Change Management Lead to drive impactful communication strategies and lead change initiatives. This role is pivotal in ensuring that impacted areas are informed, engaged, and supported throughout transformation efforts, fostering a culture of transparency, adaptability, and continuous improvement.

The primary responsibility for this role will be formulating and implementing enterprise-wide communications and change management strategies. Plans to help embody the mindsets and behaviors needed for a successful rollout of new capabilities and processes. Oversee and manage all facets of communications and change management for internal and external audiences. This includes assessing change strategy and readiness, engaging stakeholders, developing and executing communication and training strategies, creating and delivering training outline and content, identifying quick wins, crafting success and inspirational stories, promoting process and tool adoption, enabling new ways of working, and, if necessary, contributing to organizational design.

This role will be reporting into the Head of Portfolio Strategy and Governance and is responsible for leading and coordinating a smooth change journey in partnership with key stakeholders.

• Develop and execute internal and external communication strategies aligned with the goals.
• Craft compelling messaging for announcing any key changes, sharing updates for the planned changes.
• Manage all communication channels to ensure information is relevant, refreshed, and easy to access.
• Develop and execute detailed change management plan for the strategic initiatives. Partners with Marketing & Communication leads in the business and functions to tailor, plan, execute, integrate, and sustain change activities for every business segment.
• Identify and assess change complexity, readiness, change integration/interdependency opportunities and risks.
• Map key leadership stakeholders across functions and sectors and steer program-level engagements and tailored interventions to mitigate adoption risks.
• Drive change impact workshops to identify key impacts and identify potential change risks to design and deliver organizational enablers that promote readiness actions and ultimately adoption.
• Shape program-level key communications such as ‘case for change’, change narratives and success stories to inspire and embed long‑lasting change and socialize these communications using multiple channels.
• Develop a training strategy and plan that aligns with program and market needs.
• Conduct needs assessments to identify learning objectives and training requirements.
• Ensure holistic integration of system content (e.g., navigation steps, screenshots), process instructions, and people‑oriented content (e.g., behavioral changes) into training materials.
• Implement holistic measurement strategy to measure cultural and talent readiness, employee adoption, and effectiveness of change planning.
• Identify and partner with local change networks to support roll‑out and sustainment of Market Transformation as appropriate.
• Lead the deployment of tactical change strategy and execution by ensuring that all the change management deliverables are delivered.
• Initiative-taking and possessing the ability to operate with minimal supervision and make informed, well‑reasoned decisions independently and with limited guidance, usually within a complex and often ambiguous environment.
• Collaborating with relevant stakeholders (including SMEs) to build change management understanding and ensure leaders are prepared to effectively lead and embed change with their teams.

• Bachelor’s Degree in HR, Organizational Development, Communications or related field required;
  Master’s Degree preferred.
• 5-10 years of experience in…