Chief of Staff; CoS

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Job Title: Chief of Staff (CoS)

Department: President’s Office

Reports to: President & Chief Executive Officer (CEO)

Status: Exempt

As a member of the Executive Leadership Team (ELT), the CoS assists the CEO in setting the long‑term vision and enterprise strategy for Goodwill Houston, ensuring alignment and coordinated execution among the CEO and executive leaders. The role partners closely with the Senior Leadership Team (SLT) to translate strategy into action and drive progress on both annual goals and long‑term initiatives across the enterprise.

Reporting directly to the President & CEO, the CoS is focused on management of the President’s office, including board relations and governance, Goodwill Houston’s engagement within GII Network, and ensuring the success of the long‑term growth and profitability plan of the organization. The CoS provides strategic oversight of the Office of the President, enterprise strategic planning, and project management functions to ensure alignment with the organization’s vision.

• Leads the integrated strategic planning process, aligning financials, risk, projects, people, and enterprise change initiatives with organizational strategy and accountability.
• Partners with leadership to ensure alignment, engagement at all levels, and streamlines executive reporting to focus on strategic goals and outcomes.
• Optimizes portfolio performance through continuous improvement, resource allocation, and regular reporting to the Board of Directors (BoD). Ensures decision‑making roles are clear and all interested parties are informed of outcomes and course corrections.
• Community Engagement:
  At the CEO’s request, represents the organization in affinity groups inside and outside Goodwill Houston to extend leadership visibility and provide presence within the community.
• Project and Change Management:
  In partnership with Executive Leadership Team members, establishes enterprise project priorities and timing, articulates Vision & change initiatives. This includes:
  • Reviewing the use of organizational time, talent, and financial resources to support projects and improvement initiatives.
  • Managing organizational change through effective communication and training.
• Oversees communication management of Goodwill Houston’s BoD, ensuring strong governance practices are outlined to maximize CEO effectiveness. Includes preparing for engagements, capturing minutes, and tracking action items with the Executive Leadership Team.
• Partners with the CEO to shape Goodwill Houston’s industry engagement strategy within the larger Goodwill network, monitoring movement‑wide priorities and trends, providing analysis and preparation for GII, G‑11, and G‑3 meetings, and determining strategic participation in network activities. This includes:
  • Leveraging executive leaders for key opportunities, ensuring organizational presence at priority events and collaborations, and overseeing the President’s Office in managing meeting requests, assignments, and outputs.

• Bachelor’s Degree required.
• Minimum of 10 years’ experience in the Goodwill Industry working in Missions and/or Operations.
• Strong strategic mindset: ability to partner with high‑level enterprise leadership to create an enterprise vision and set short‑ and long‑term direction for the President’s Office.
• Complex organizational savvy and agility; understands and can successfully work within organizational dynamics and amongst competing interests.
• Ability to introduce new processes and concepts clearly and successfully to leadership in a rapidly growing and changing environment.
• Effective communication, collaboration, and facilitation skills, including but not limited to relationship building, negotiation, influence, and consensus building.

Seniority Level: Executive

Employment Type: Full‑time

Job Function: Administrative

Industries: Non‑profit Organizations