Operations Manager Trainee

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you’re ready to take your career to the next level and gain valuable experience, apply today!

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge necessary to independently run a financially viable PDS‑supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor.

This will be done in a variety of ways—including structured curriculum completion, on‑the‑job practical application, and development meetings. The OMT role is hired with the expectation that each individual will be able to independently manage a dental office in 4–6 months, following timely completion of the OM Development Program.

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learn how to create an environment that promotes PDS culture and values daily.
• Assess, hire, and retain the right fit team members through comprehensive training, supervision, counseling, and coaching.
• Investigate and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical yet creative solutions.
• Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
• Drive year‑over‑year revenue and profit growth.
• Manage expenses to achieve monthly goals and budget.
• Show proficiency and adherence to cash management and accounting protocols.
• Act as a catalyst for team development of the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring to identify and implement opportunities for improvement.
• Maintain commitments and open communication with direct supervisors to build trust‑based relationships and raise issues early.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
• Gain proficiency with tools and resources for people‑related functions—including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance.
• Ensure compliance with company policies as well as State, Federal, and other regulatory bodies.
• Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and system effectiveness.
• By the end of the development program, demonstrate competency in managing a team of front‑office and back‑office members, displaying leadership and team‑development capabilities.
• Develop and implement an office success plan, including staff development and office protocols to provide efficient operations during manager absences.
• Perform other duties and responsibilities as assigned by the direct supervisor to improve team‑member development outcomes.

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Valid driver’s license and automobile insurance; license must be verified by a motor‑vehicle record check at the time of hire.
• Must be able to travel to multiple offices per day, sometimes several times per day, and have reliable transportation.
• In lieu of a valid driver’s license and insurance, must have reliable alternate transportation that allows required, timely travel.
• Travel may be planned or unplanned and is subject to change without notice.

• Associate degree or Bachelor’s degree.
• Five or more years of experience leading a team, mentoring, and coaching subordinates.

• Results‑oriented self‑starter who sets realistic goals, meets commitments, and prioritizes to achieve results.
• Effective team builder with integrity, open communication, and motivation to inspire learning.
• Patient advocate who is flexible, empathetic, passionate, and ethical.
• Process‑focused operator who is data‑driven, detailed, organized, and has comprehensive knowledge of all operational…