Site Manager; Bilingual Arabic or Spanish

Position: Site Manager (Bilingual Arabic or Spanish)

Description

POSITION TITLE:

Site Manager

LOCATION:

HOPE Clinic
- West

REPORTS TO:

Director of Operations or assigned supervisor

EDUCATION:

Associate degree required. Bachelor’s Degree in Healthcare Administration or Healthcare Management preferred. (Other acceptable fields include Business Management, Social Work, Program Administration, and Sociology)

WORK EXPERIENCE:

Minimum 3-5 years of health center management experience required SALARY:
Based on experience FLSA STATUS:
Exempt POSITION TYPE:
Full-Time LANGUAGE:
Fluent in English;
Bilingual in English and Spanish and/or Arabic is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY

Under direct supervision of the Director of Operations, or assigned supervisor, the Site Manager will manage HOPE Clinic - West's operations by maintaining office systems and supervising staffs in their supervision department.

MAJOR DUTIES & RESPONSIBILITIES FOR HOPE CLINIC

• Fully responsible for implementing Risk Assessment and Management and Quality Improvements for the site;
• Partake in strategic planning and oversee project implementation operation to meet goals and deadlines;
• Oversee onsite front desk, medical assistants, and referral navigators;
• Supervises back office, and creates employee schedules;
• Manages clinic's vaccines and the VFC (Vaccines for Children) program;
• Adhere to policies as stated in the HOPE Clinic policies and procedures and in subsequent HOPE Clinic trainings and meetings;
• Attend scheduled team/staff meetings such as
  1) weekly manager huddles, generally held at HOPE Clinic Main every Mondays from 8:30AM to 10AM and
  2) all staff meetings;
• Maintain open communication with the Director of Operations, including regularly scheduled one-on-one update meetings;
• Regularly communicate with supervisor and the operations team to discuss overall progress of clinic operations;
• Initiate and maintain positive relationships with community and business partners (e.g. local school staff including principal, secretaries, counselors school nurses, and teachers);
• Assist in maintaining clean-up and security schedules; including janitorial and security duties necessary to maintain the cleanliness and safety;
• Work in a team environment and encourage open communication with colleagues and staff;
• Represent HOPE Clinic in addressing patient concerns and issues; document and report all incidents to assigned supervisor and the Continuous Quality Improvement-Assurance team;
• Implement appropriate emergency procedures in conformity with procedures adopted by emergency service authorities to ensure the safety of the patients and staffs;
• Oversee management and the proper usage of HOPE Clinic supplies, inventories, equipment, and site space; ensure professionalism and respect of HOPE Clinic properties;
• Ensure all supplies, equipment and materials are readily available for day to day operation, schedule biohazard and shredding pick-ups;
• Maintain accurate inventory logs of all supplies and equipment;
• Work cooperatively with Finance team on year-end inventory count;
• Work closely with credentialing team to ensure all on-boarding providers are credentialed with Medicaid, Medicare and Major Insurances in a timely manner;
• Achieve financial and operational objectives;
• Oversee efficiency and effectiveness of schedules;
• Keep consistent records of provider schedules, productivity, patient service counts; communicate changes with all staffs;
• Create formal staff huddle agendas as needed to address operations and quality improvement issues;
• Supervise team to deliver professionalism and quality customer service; measure outcomes through patient satisfaction surveys and feedbacks;
• Supervise front office patient payment collections to make sure daily balance close out are accurate;
• Effectively direct, supervise and evaluate job performance of all direct reports.…