Assistant Resident Service Director

Job Overview

The Assistant Maintenance Director assists with leading the maintenance staff in diagnosing and repairing issues across HVAC, electrical, plumbing, pool cleaning, carpentry, appliances, and structural elements. The position requires delivering a high-quality customer service experience while ensuring the property's safety and operational efficiency.

• Supports the maintenance operations of a property with 200+ units.
• Direct and coordinate the activities of maintenance staff performing mechanical and electrical repairs.
• Assist the Resident Service Director with recruiting, training, and developing maintenance team members.
• Conduct or support monthly safety meetings to ensure a secure working environment.

• Work with the Resident Service Director and Community Director to plan preventative maintenance programs, inspections, and renovations.
• Ensure maintenance staff completes all work orders accurately and on time, following up as necessary.
• Supervise apartment turnover processes to ensure make‑ready and move‑in standards are met.
• Assist with resolving onsite repair and renovation challenges in collaboration with contractors.
• Actively work on maintenance repair tickets involving electrical, plumbing, HVAC, appliances, pool systems, and structural issues.
• Perform or assist with landscaping, make‑ready tasks, and other maintenance‑related needs when required.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well‑kept exteriors.

• Maintain and regularly update an inventory of maintenance equipment and supplies.
• Review and recommend new maintenance parts, supplies, and methods to improve repair efficiency.

• Ensure compliance with preventative maintenance guidelines and established safety protocols.
• Monitor and address maintenance‑related safety concerns promptly.
• Deliver accurate updates and reports to the Resident Service Director regarding maintenance activities and outcomes.

The job description is not an all‑inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

• Physical Demands:
  While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment:
  Noise levels are generally moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

He/she will be responsible for assisting the Resident Service Director with leading the on‑site maintenance staff in diagnosing problems and repairs in areas such as HVAC, electrical, plumbing, pool cleaning and repair, carpentry, appliance and structural repair.

• Direct and coordinate activities of maintenance staff engaged in mechanical and electrical repair.
• Work with Resident Service Director and Community Director to plan preventative maintenance programs and schedule inspections and renovations.
• Assist with conducting monthly safety meetings.
• Assist with reviewing and recommending new maintenance supplies, parts, and methods to improve repairs at community.
• Confer with contractors to resolve problems in installation of new equipment and assist with on‑site repair and renovation projects.
• Ensure maintenance staff completes all work orders in a timely fashion and according to specifications. Follow up on work orders as required.
• Ensure all equipment is properly inventories and accounted for on a regular basis.
• Ensure apartment homes meet make‑ready and move‑in standards.
• Actively work maintenance repair tickets for items such as electrical, plumbing, HVAC, appliance, pool and interior and exterior structural issues. At times may be required to assist with landscaping, make‑ready, and any other maintenance related issues.
• Assist Resident…