Assistant Resident Service Director

Job Overview

The Assistant Maintenance Director assists with leading the maintenance staff in diagnosing and repairing issues across HVAC, electrical, plumbing, pool cleaning, carpentry, appliances, and structural elements. The position requires delivering a high‑quality customer service experience while ensuring the property's safety and operational efficiency.

• Supports the maintenance operations of a property with 200+ units.
• Direct and coordinate the activities of maintenance staff performing mechanical and electrical repairs.
• Assist the Resident Service Director with recruiting, training, and developing maintenance team members.
• Conduct or support monthly safety meetings to ensure a secure working environment.
• Work with the Resident Service Director and Community Director to plan preventative maintenance programs, inspections, and renovations.
• Ensure maintenance staff completes all work orders accurately and on time, following up as necessary.
• Supervise apartment turnover processes to ensure make‑ready and move‑in standards are met.
• Assist with resolving on‑site repair and renovation challenges in collaboration with contractors.
• Actively work on maintenance repair tickets involving electrical, plumbing, HVAC, appliances, pool systems, and structural issues.
• Perform or assist with landscaping, make‑ready tasks, and other maintenance‑related needs when required.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well‑kept exteriors.
• Maintain and regularly update an inventory of maintenance equipment and supplies.
• Review and recommend new maintenance parts, supplies, and methods to improve repair efficiency.
• Ensure compliance with preventative maintenance guidelines and established safety protocols.
• Monitor and address maintenance‑related safety concerns promptly.
• Deliver accurate updates and reports to the Resident Service Director regarding maintenance activities and outcomes.
• Deliver a high quality customer service experience.

• High School Diploma required.
• Minimum of 3 years of experience in maintenance or a related field.
• Working knowledge of HVAC systems, plumbing, electrical systems, household appliances, and painting.
• EPA and E2L certification required; CPO certification preferred.
• Valid Driver’s License.
• Ability to work a flexible schedule, including weekends, special events, and on‑call shifts.
• Strong written and verbal communication skills.

• Professional appearance and demeanor.
• Ability to multitask and adapt to a fast‑paced environment.
• Expertise in maintenance areas, including pools, landscaping, plumbing, electrical, and HVAC.
• Strong customer service orientation and communication skills.
• Commitment to promoting safety and adhering to established safety protocols.
• Attention to detail and quality, ensuring work meets procedural and company standards.

• Physical Demands:
  While performing duties of the job, incumbent is sometimes required to stand, walk, sit, use tools or controls, reach with hands and arms, talk and hear. Employee must sometimes lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment:
  The noise level in the work environment is usually moderate.