Service Manager

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in‑house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come from and are ready to tackle what's next.

Come join us!

As the Service Manager, you'll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings/facilities. Prepare work schedules, assign work, and oversee the work product. May be involved in new construction or modification of existing properties. Perform a variety of complicated tasks. Be responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring.

Exhibit a strong commitment to the service needs of the internal and external customer. Represent the company in a professional and courteous manner. As you can likely tell, “how” things are done matters just as much as “what” was done here at BH!

• Using independent judgment, complete maintenance employee schedules and communicate assignments to maintenance staff. Participate in the site staffing needs with the Community Manager. Assess training needs of employees, provide input for needed training programs, and coordinate and schedule appropriate training.
• Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.
• Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assist with monitoring of resident satisfaction and ensure follow‑up on the results by property maintenance staff.
• Understand and comply with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Have knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Employ the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspect, maintain, install, repair, replace, and clean equipment. Include sourcing and installing new equipment.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
• Have a complete understanding and working knowledge of the company's policies and procedures, and ensure the team's understanding and compliance.
• Responsible for the maintenance and security of all property‑issued tools.
• Share on‑call responsibilities, including inclement weather conditions, with the maintenance team. Respond to resident requests per company standards.
• Other duties as assigned.

• Minimum of five or more years of progressive maintenance and safety experience.
• 300-500 units in one community.
• Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
• Regularly perform manual, task‑oriented work independently and prioritize tasks. Assigning tasks to a large team.
• High School diploma is a plus.
• Required
  
  Certifications:
  
  EPA Core, Type I‑Appliances, Type II‑HAVC, Certified Pool Operator.
• Required to provide own (industry specific)…