Audience Data Coordinator

The Ticketing and Data Operations Coordinator providesessential technical and operational support for HGO's Tessitura CRM database,with primary focus on ticketing configuration, sales tracking, data integrity,and user support. This role serves as a critical operational partner to the Audience Data Manager, ensuring accurate and efficient execution of databaseprocesses that support ticketing, marketing, and customer relationship management.

This position requires a detail-oriented professional who combines technical database skills with customer service sensibility, strong problem-solving abilities, and commitment to data accuracy. The Coordinator serves as a key resource for internal users across multiple departments andplays an important role in maintaining the systems that power HGO's patronexperience.

We are looking for talented, passionate, and dedicatedpeople who are eager to make contributions to ourcommunityand our mission. If you are excited about this position but your experiencedoes not align perfectly, we encourage you to apply!

You may bejustthe right candidate for this position or another role at HGO.

The mission of HGO is to enrich our diverse community through the art of opera.

We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, three Grammy Awards, and three Emmy Awards – we are theonly opera company in the world to win all three honors.

Our strategic focus is two-fold: creating profoundlyenriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We believeeveryteam member enriches our organization by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enrichingexperiences.

• Weoffer robust benefits to full-time employees, including:
• Comprehensiveand affordable health benefits.
• Generous paid time off.
• 403bretirement plan with employer match.
• Professional development fund and opportunities.
• Discountedparking in the Theater District garage and nearby lots, pluseasy access to Metrotransportation.
• Freetickets to our mainstage and community productions and events.

• Assist with the build and configuration of HGO seasons and performances in Tessitura, including production details, house maps, pricing structures,ticket designs, and inventory management under guidance of Audience Data Manager
• Createand maintain Campaign, Appeal, and Source codes for accurate salestracking and marketing attribution
• Configurepromotional codes, pricing rules, web messaging, and discount structures to support Marketing and Sales department initiatives
• Maintainverification pages and eligibility requirements for HGO's discountedticketing programs (students, educators, military, etc.)
• Coordinatecomprehensive testing procedures for database and software updates, vendorintegrations, ticket on-sales, and promotional campaigns, ensuring accurate functionality before public launch
• Provide technical configuration for Tessitura's TNEW e-commerce platform to ensure optimal patron purchasing experience
• Createand update digital ticket templates and printed ticket designs in coordination with Marketing team

• Conduct regular audits of ticketing data entry for accuracy, completeness, and adherence to established standards
• Monitorweb sales for potentially fraudulent activity; investigate anomalies and coordinate with appropriate teams for resolution
• Collaborate with Philanthropy department on constituent account maintenance, including regular de-duplication efforts to maintain clean, reliable data
• Maintaindata hygiene by identifying and correcting errors, inconsistencies, orincomplete records
• Assistin implementing and monitoring data quality standards and best practices across the Audiences department
• Complete hands-on data entry projects as needed, ensuring accuracy and compliance with established procedures

• Create,maintain, and update Standard Operating Procedures (SOPs) and user guidesfor Tessitura order entry and ticketing processes
• Ensuredocumentation remains current following software updates, system changes,and process improvements
• Providefrontline technical support to Tessitura ticking users including Customer Care, Patron Services, and RPAS (Rehearsal Planning and Artist Service)
• Troubleshootticketing functionality issues; provide clear, patient guidance for usererrors and system questions
• Escalate complex technical issues to Audience Data Manager, Information Systems, or integration vendors as appropriate
• Maintaininternal knowledge base of common issues, solutions, and best practices
• Serveas a subject matter resource for ticketing functionalities and sales processes within Tessitura

• Work collaboratively with Audience Data Manager to implement database processes and procedures that ensure data…