Level 2 Field Technician

at compucomstaffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified level 2 field technician to join their team in houston, tx and provide end‑user support. The ideal candidate must have a valid driver’s license and reliable transportation and will travel 25–100+ miles daily.

• provide exceptional customer service
• manage triage, troubleshooting, and resolution to client scope on it equipment
• document efforts, issues, resolutions, and close cases / tickets daily
• insight into pos, pc, printers, thin clients, client, servers, network switch equipment
• tracking/monitoring issues, providing notes/feedback, etc.
• keep provided tools in good condition
• complete all assigned projects and tasks

• minimum 1 to 2+ years of it support work experience
• familiarity with various operating systems (e.g., windows os, osx, linux)
• a+ certification highly desired
• oem certifications (dell / client etc.)
• apple / mac experience
• laptop / desktop / printer hardware and software support experience
• servicenow experience a plus
• excellent time management and reporting skills

the rate for this position is between $19.50 – $26.00 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

w2 only, no corp to corp.

this posting is anticipated to remain open until 5/04/2026
.

compucomstaffing
™, a division of compucom® systems, inc., is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium business. For more information, visit .

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke-free workplace.

please review the california consumer privacy act notice.

we will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the city of los angeles fair chance initiative for hiring ordinance as well as the san francisco fair chance ordinance.

under maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

the company is subject to chapters 29-38 of title 28 of the general laws of rhode island, and is therefore covered by the state’s workers’ compensation law.