IT Voice Operations Intern

Job Description

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a  Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company.

And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit

More information can be found on  Get title industry information and insights at  Follow Stewart on Facebook @Stewart Title Co , on Instagram @Stewart Title Co  and on Linked In @Stewart Title.

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve.

You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.

As an IT Voice Operations Intern at Stewart, you will gain hands‑on experience supporting enterprise voice and contact center platforms. You will work alongside experienced voice engineers on real‑world initiatives related to collaboration, contact center operations, PSTN services, and monitoring.

Our Summer Internship program runs June 1 – August 7, 2026 (Hybrid 2-3 days IN-OFFICE)

• Assist with day-to-day voice operations support across Cisco Webex Calling and Webex Contact Center environments
• Help document and maintain Knowledge Base articles for voice-related processes in Service Now
• Support the monitoring of voice infrastructure, call quality, and phone health using Logic Monitor
• Participate in analyzing alerts, call quality metrics (MOS, latency, jitter), and availability trends
• Assist with basic PSTN and call routing troubleshooting in partnership with our PSTN provider, Intele Peer
• Support operational tasks related to eFax services, user provisioning, and issue triage
• Participate in incident, problem, and change management processes related to voice services
• Work with the team to document standard operating procedures, escalation paths, and recovery processes
• Contribute to the consolidation and organization of voice documentation, diagrams, and inventories
• Assist with reporting on voice platform usage, reliability, and performance to identify opportunities for improvement
• Be assigned projects that support voice platform stability, customer experience, and operational efficiency
• Collaborate with network, security, and service desk teams to support integrated solutions
• Receive mentorship, coaching, and regular feedback from voice engineers, your manager, and business leaders
• Learn internal systems, enterprise voice architecture, and industry best practices

• Cisco Webex (Calling & Meetings)
• Cisco Webex Contact Center
• Intele Peer PSTN / SIP services
• eFax platforms
• Logic Monitor (voice infrastructure & phone monitoring)
• Service Now (incident, change, and knowledge management)
• Meraki Sdwan

To be successful in this role, you will:

• Be currently enrolled in a bachelor’s or master’s degree program, pursuing a degree in IT, Networking, Computer Science, Computer Engineering,…