IT Support Instructor; Healthcare IT Specialist

Position: IT Support Instructor (Healthcare IT Specialist)
ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent.

With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings.

Learn more by visiting Per Scholas.org and follow us on Linked In, X, Facebook, Instagram, and You Tube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

POSITION TITLE: IT Support Instructor (Healthcare IT Specialist)

LOCATION: Houston, Texas

DURATION:
Full-time

WHO WE'RE LOOKING FOR

Per Scholas is seeking an IT Support (Healthcare IT Specialist) instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients' and learners' high expectations.

WHAT YOU'LL DO

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more.
• Provide students with access to relevant resources for outside learning on technologies and study aids appropriate to the curriculum.
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

WHAT YOU'LL BRING TO US:

Instructional Skill Sets

• 1-3 years of teaching or training experience
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
• Strong communication skills

Required Skill Sets

• Advanced knowledge of Windows, macOS, and Linux Operating Systems; this includes both end-user and server versions
• Experience with Virtualization Technologies Type 1 and 2 Hypervisors ( VMware ESXI, Virtual Box, Hyper-V)
• Experience with Windows server, AD, DHCP, DNS, NPS, Group Policy, user-profile management, WDS
• Proficiency with File systems and Disk management, performance monitoring, and security
• Experience with supporting hardware and software add, change, move, install, imaging, and upgrade of desktops, printers, scanners, devices, and equipment; ensure optimal performance of the end-user workstations
• Proficiency with LAN/WAN/VLAN, routing configuration, switching, and TCP/IP + OSI layers
• Experience working with Desktops, Rack Servers, and other equipment (routers, switches, firewalls, etc.)
• Proficiency with remote administration and remote administration tools, such as mobile-device management using InTune, Remote Access Tools (RDP), and Team Viewer
• Experience with providing direct, over-the-phone, or remote…