Order Management Deliver Operator

Order Management Deliver Operator page is loaded## Order Management Deliver Operator locations:
Houston, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R54300

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership, and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry-leading team of automation professionals.

As an
** Order Management Deliver Operator
** responsibilities include, but are not limited to, processing and administration of customer agreements, partnering with Service Managers to ensure proper receipt, invoicing, and collection related to service agreement, maintaining related documentation properly within internal systems.

Work complexity and business impact:
Works independently to complete given assignments, carrying out day-to-day sales coordination activities responding to internal and customer enquiries that may require some initiative. Analyses and improves current ways of working. Guides and influences others within own area of expertise.
*
* Key Responsibilities:

*** Order Management:
Process and manage customer purchase orders (POs) from receipt to delivery, ensuring accuracy and efficiency.
* Customer Support:
Respond to customer inquiries regarding quotes, order status, lead times, and pricing. Serve as the primary point of contact for customers, providing timely updates on orders, shipments and any issues.
* Technical Assistance:
Provide basic technical support to customers regarding spare parts, ensuring they receive the correct components for their needs.
* Warranty Handling:
Manage warranty claims, coordinating with internal teams to resolve issues and process replacements.

* Collaboration:

Work closely with internal departments such as sales, engineers, logistics, and supply chain to ensure smooth order fulfillment.
* Documentation & Reporting:
Maintain accurate records of customer interactions, orders and warranty claims in the company’s ERP and CRM systems.
* Invoicing Support:
Ensure accurate and timely invoicing of processed orders, collaboration with the finance team to resolve any discrepancies.
** Qualifications &

Experience:

*** Previous experience in customer service, order management, or sales support, preferably within the industrial automation, manufacturing, or spare parts industry.
* Strong attention to detail and accuracy in data entry and order management.
* Excellent communication skills, both verbal and written.
* Ability to multitask and prioritize workload in a fast-paced, high-volume environment.
* Proficiency in ERP systems and Salesforce.
* Basic technical understanding of automation or industrial spare parts is a plus.
* Problem-solving skills and a customer-first mindset.
* Minimum relevant experience required: 2-5 years

Geographical scope:
National
** We offer
** We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.  Please note that any offer of employment is contingent upon a background check.
** Additional Information
** Delivering competitive technologies and services is what we do best.  At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.  To be included in the recruiting process, please apply directly with us online.
** When everything works together
** Valmet is where the best talent from a wide variety of backgrounds comes together.  With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries.  

Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how, and above all, teamwork.  Join the team!

Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions.

Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative  2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.
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