Sr Applications Analyst - Virtual Health and Clinical Communication; Hybrid

Sr Applications Analyst – Virtual Health and Clinical Communication (Hybrid)

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At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies.

The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management.

Exempt

• Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional
• An additional four years experience in lieu of Bachelor's or licensed clinical or certified IT professional experience

• Five years’ experience in IT or clinical or business workflow required
• Experience supporting large scale clinical, ancillary or business environments

Required

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors
• Expert technical skills to support multiple applications and projects simultaneously
• Strong knowledge of project management methodologies and ability to apply them to large scale system implementation
• Strong knowledge of multidisciplinary clinical or business information systems
• Demonstrated leadership skills
• Expected to be proactive in all areas of responsibility

• Acts as liaison between work teams and departments.
• Facilitates team and client meetings and delivers informative, well-organized presentations.
• Serves as role model and mentor to other team members through both formal and informal methods. May train newly onboarded or more junior team members.

• Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
• Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.

• Oversees and monitors multiple large-scale projects within multiple functional departments.
• Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
• Communicates potential project and implementation issues, plans for resolution, and…