Public Safety Liaison

Position Description

About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Public Safety Liaison to join our team.

Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.

Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.

This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

Position Overview:

The System Analyst IV serves as a Public Safety Technical Liaison between Harris County Universal Services and law enforcement agencies. This position bridges operational law enforcement needs with technology solutions by defining business requirements, testing applications, ensuring compliance with Criminal Justice Information Services (CJIS) standards, and coordinating implementation and training efforts. The role ensures that public safety technology systems align with statutory requirements, operational workflows, and county governance standards.

Job Responsibilities:

Public Safety Technology Liaison

* Establishes and maintains relationships with law enforcement agencies and county divisions to identify operational needs and align technology solutions accordingly.

* Determines appropriate use cases for applications used by patrol, investigations, records management, and dispatch functions.

* Serves as a mediator between technical teams and public safety stakeholders to improve workflows and investigative efficiency.

Business & Systems Analysis

* Defines functional requirements by conducting interviews, workshops, and reviewing existing documentation to ensure alignment between business needs and technical delivery.

* Develops business requirements, process maps, user stories, and acceptance criteria.

* Performs application testing to evaluate workflows, identify gaps, and ensure systems operate in accordance with law enforcement policies and procedures.

* Recommend enhancements or process improvements based on operational analysis.

CJIS Compliance & Vetting

* Oversees Criminal Justice Information Services (CJIS) vetting, compliance, and testing requirements for Universal Services employees, contractors, and vendors.

* Tracks and validate CJIS clearance status for personnel working in restricted environments.

* Ensures adherence to federal and state regulatory requirements governing access to criminal justice information.

Training Development & Instruction

* Develops and revises training materials in alignment with Texas Commission on Law Enforcement standards.

* Prepares lesson plans and instructional deliverables to provide continuing education hours for law enforcement personnel.

* Coordinates training schedules to align with operational priorities and county initiatives.

Technology Deployment & Equipment Coordination

* Configures and deploys mobile computing devices and law enforcement applications.

* Coordinates delivery and transfer of equipment between agencies, including asset return and replacement.

* Prepares and processes Memoranda of Understanding (MOUs) for external agencies requesting system access and ensures proper routing and approvals.

Decision-Making Authority

* Determines appropriate system use cases and application workflows to support law enforcement operations.

* Evaluates compliance requirements and validates CJIS clearance eligibility.

* Recommend procedural and technical modifications to improve system performance and operational effectiveness.

* Determines when application issues require vendor escalation or remediation.

Harris County is an Equal Opportunity Employer

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This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

* Bachelor's degree (any field). Relevant experience may substitute where appropriate.

Experience:

* Minimum five (5) years of law enforcement experience in patrol, investigations, records management, and/or dispatch.

* Minimum five (5) years of experience as a licensed instructor with the Texas Commission on Law Enforcement (TCOLE) or equivalent, including lesson plan development and instructional delivery.

Knowledge, Skills, & Abilities:

Knowledge

* Law enforcement operations including patrol, investigations, records management, and…