Change Lead

Job Title:

Change Manager (Post-Implementation & Adoption Lead)

We are seeking an experienced Change Manager to take ownership of the aftercare phase of a major technical implementation. This role will focus on stabilisation, user adoption, training, and continuous improvement following the rollout of new systems and processes.

This is an ideal opportunity for a process-driven change professional who is comfortable operating between business and technology teams and is confident leading training initiatives to embed sustainable change.

• Lead the aftercare phase following system go-live, ensuring a smooth transition into business-as-usual.
• Act as the primary change point of contact for stakeholders during hypercare.
• Monitor adoption, identify gaps, and implement corrective actions where required.
• Capture and manage feedback loops to address system, process, or behavioural challenges.
• Track and report on change effectiveness metrics and user engagement.

• Develop and execute structured change management plans aligned to programme objectives.
• Conduct impact assessments and stakeholder analysis.
• Design and implement adoption strategies to ensure successful embedding of new systems and processes.
• Partner with leadership to drive engagement and reinforce change messaging.
• Support resistance management and coach managers through transition periods.

• Design and deliver training programmes aligned to new systems and process changes.
• Develop training materials, user guides, and supporting documentation.
• Facilitate workshops (virtual and in-person) for end users and leadership teams.
• Establish sustainable knowledge transfer practices to internal teams.

• Identify opportunities for process optimisation post-implementation.
• Analyse operational pain points and recommend continuous improvement initiatives.
• Collaborate with technical teams to refine workflows and enhance system utilisation.
• Support the development of standard operating procedures (SOPs).

• Proven experience managing change within technology or systems implementation programmes.
• Strong post-go-live / hypercare management experience.
• Experience designing and delivering training across diverse stakeholder groups.
• Demonstrated process improvement capability (Lean, Six Sigma or similar experience advantageous).
• Strong stakeholder management skills across technical and business functions.
• Ability to operate in fast-paced, evolving environments.
• Excellent communication, facilitation, and influencing skills.
• Comfortable working hands‑on while also operating strategically.
• Experience in large‑scale digital or transformation programmes.
• Background in SaaS, ERP, CRM or enterprise system implementations.

• Proactive and solutions-focused.
• Highly organised with strong attention to detail.
• Resilient and adaptable.
• Collaborative and relationship‑driven.

This is a day rate contract with a start available in March/April time. If you are interested in the position please apply with the word version of your CV.