Desktop Support Engineer

Description
The Support Technician provides first and second level technical support to end users, ensuring reliable operation of devices, applications, and core IT services. This role serves as a primary point of contact for IT incidents and service requests, delivering responsive, high-quality support while maintaining security, compliance, and service level standards.
End-User Support - Incident & Request Management
Serve as a primary point of contact for IT incidents and service requests
Log, prioritize, and resolve tickets within defined SLA targets
Provide desk-side and remote support for hardware, software, and connectivity issues
Troubleshoot Windows and macOS devices, mobile devices, and peripherals
Support VPN, Wi-Fi, printers, and remote access issues
Escalate complex incidents to infrastructure or engineering teams as appropriate
Communicate clearly and professionally with users and stakeholders
Identity & Access Management
Provision and deprovision user accounts across business systems
Manage passwords, MFA enrollment, group memberships, and license assignments
Support onboarding and offboarding processes in alignment with security policies
Ensure adherence to SOX and internal control procedures
Device Deployment & Endpoint Management
Deploy, configure, and maintain laptops, desktops, and mobile devices
Install software, perform patching, and manage updates
Support endpoint management platforms (e.g., Intune, SCCM, or similar)
Maintain accurate asset inventory and lifecycle tracking
Documentation, Process & Continuous Improvement
Document troubleshooting steps and resolutions in the knowledge base
Contribute to process documentation and standardization efforts
Identify recurring issues and recommend service improvements
Assist with automation initiatives and self-service enhancements
Participate in IT change rollouts and project support activities
Skills
Windows, macOS, M365, Endpoint Management, SCCM, Intune, Active Directory
Top Skills Details
Windows,macOS,M365,Endpoint Management,SCCM,Intune,Active Directory
Additional Skills & Qualifications

Experience with endpoint management tools (Intune, SCCM)
Exposure to Power Shell or other scripting languages
Experience supporting hybrid or cloud environments
Experience making basic configuration updates within Service Now (e.g., forms, workflows, fields, or reporting enhancements)
Ability to generate or modify Service Now or BI reports to support operational visibility and performance tracking
IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $28.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Houston,TX.
Final date to receive applications
This position is anticipated to close on Mar 13, 2026.
>

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion,…