Functional Analyst - Salesforce

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Summary:

The Functional Analyst, Asset Management, will be responsible for full life cycle management of Technology Assets. The candidate will be responsible for reporting and analysis, tracking inventory levels, software metering, and license management. The candidate will understand current computer hardware and software entitlements, update documents, guidelines, and be familiar with Service Now Asset Management standards and best practices.

The Functional Analyst, Asset Management collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

Responsibilities:

• Collaborates effectively with the agile team to configure package software when applicable

• Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration

• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly

• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments

• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams

• Provides production support and helps drive down technical debt

• Trains others on asset management policies, procedures, and guidelines

• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction

• Develop documentation and provide training to users as appropriate

• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability

• Provide functional analysis for the domain/software related to Mergers & Acquisitions

• Provide functional analysis for domain/software RFP process

• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education

• Bachelor's degree in CS or equivalent

Mandatory

Experience:

• 2-4 years of experience in Asset Management, preferably in Service Now

• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques

• Basic knowledge of continuous integration / continuous delivery practices

Competencies:

• Demonstrated "agile-development" mindset with strong customer-focus & results-orientation

• Effective interpersonal, teamwork and collaboration skills

• Strong analytical and business problem solving skills

• Strong communication and documentation skills