Field Tech Lead - Retail

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Compugen is Canada's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human‑centered and technology‑enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We’re not only focused on achieving our goals — we’re dedicated to helping you achieve yours. If you’re relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

We are expanding our U.S. technical services team and are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives across Texas, Massachusetts, and New York.

The Field Technician Lead plays a critical hands‑on role in orchestrating onsite installation activities, supporting implementation teams, and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills, an ability to lead others through complex cutovers, and a passion for accuracy, documentation, and customer partnership in a retail environment.

You will act as the point person during overnight cutovers, guide technicians, validate completed work, and maintain consistent alignment with customer requirements and Compugen’s delivery expectations.

• Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow.
• Build strong relationships with internal stakeholders, technicians, and customer store management.
• Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations.
• Host briefing meetings and provide ongoing communication to project and delivery management.

• Review and validate work completed before releasing teams from the site.
• Develop and maintain knowledge articles and equipment standards within customer IT systems.
• Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status.
• Review material picklists and confirm equipment arrival and secure storage.
• Provide project verification and sign‑off on daily/weekly installation checklists.

• Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low‑voltage wiring.
• Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.

• Travel to customer locations within assigned in‑state territory as required for project work.

• A+ Certification required.
• Strong knowledge of data, audio, and phone cabling standards; experience working on ladders/lifts.
• Experience in retail environments highly preferred.
• Excellent technical, diagnostic, and problem‑solving skills.
• Strong leadership, communication, and interpersonal abilities.
• Ability to build relationships with technicians, project teams, and customers.
• High accountability, reliability, and attention to detail.

• People‑first culture with a focus on collaboration, integrity, and growth.
• Opportunities to work on meaningful nationwide technical deployment projects.
• Competitive compensation and benefits.
• An award‑winning workplace recognized as a Great Place to Work for three consecutive years.
• A chance to grow your skills in a supportive, team‑centered technical environment.

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner.

We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.