Technician Helpdesk

Overview

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world. At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include:
Do the Right Thing, Look for a better way, Always consider the impact and Create Together.

Job Summary

The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.

• Respond to user inquiries via phone, email, chat, or in-person.
• Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
• Log all support requests in the ticketing system and maintain accurate documentation.
• Escalate unresolved issues to Level 2/3 support or appropriate teams.
• Assist with user account setup, password resets, and access permissions.
• Perform routine maintenance tasks such as software updates and system checks.
• Provide excellent customer service and follow up to ensure user satisfaction.
• Maintain inventory of IT equipment and supplies.
• Support onboarding and offboarding processes for employees.

• High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
• 0–2 years of experience in IT support or helpdesk environment.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude.

• On-site work
• May require occasional evening or weekend support.
• Ability to lift and move IT equipment as needed.