Site Reliability Engineer

Synchronoss Technologies, a global leader in personal cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS cloud platform simplifies on-boarding processes and fosters subscriber engagement using artificial intelligence (AI), machine learning, and other advanced features, resulting in enhanced revenue streams, reduced expenses, and faster time-to-market. Millions of subscribers trust Synchronoss to safeguard their most cherished memories and important digital content.

At Synchronoss, our Site Reliability Engineers help design, build, and operate highly available, scalable infrastructure that supports our customers throughout the entire client lifecycle, from initial build-out and deployment to ongoing operations and support. In this role, you’ll work closely with internal teams and corporate clients to ensure reliable services, strong operational practices, and clear documentation that enables high-quality support and continuous improvement.

• Design, build, and maintain high-capacity, highly available infrastructure in distributed environments
• Support client on-boarding, deployments, and ongoing operations with a focus on reliability and performance
• Create, maintain, and improve technical documentation to support operations and knowledge sharing
• Troubleshoot incidents and performance issues, driving timely resolution and root-cause analysis
• Collaborate with cross-functional teams to improve systems, processes, and tooling
• Continuously learn and adapt as technologies, platforms, and procedures evolve

• You’re a motivated technologist with approximately 5+ years of experience building and maintaining enterprise-scale infrastructure. You’re curious, detail-oriented, and proactive, with a strong desire to learn and adopt new technologies. You’re comfortable taking ownership of your work while also contributing as part of a larger team.
• Strong experience with Linux system administration and support
• Hands-on experience with containerization and orchestration technologies such as Kubernetes and Docker
• Experience working across a broad range of AWS services
• Ability to script in at least one language such as Shell, Python, Ruby, or Perl
• Experience building, maintaining, or supporting CI/CD pipelines (e.g., Bamboo, Spinnaker, ArgoCD)
• Ability to troubleshoot Java-based server applications, including Tomcat, Apache, and APIs in distributed systems
• Working knowledge of NFS and other storage technologies
• Experience implementing or supporting monitoring and alerting solutions
• Strong incident response and problem-solving skills, with a focus on effective and timely resolution
• Comfort working both independently and collaboratively in a team environment
• Clear verbal and written communication skills, with the ability to adapt messaging to different audiences
• Experience working with ticketing systems
• Experience creating and maintaining technical documentation

• Experience with configuration management tools (e.g., Ansible)
• Familiarity with cloud platforms beyond AWS, such as GCP
• Understanding of load balancing and networking fundamentals
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, Nagios)
• Familiarity with Linux package management or kernel development

Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.