IT Deskside Services; P9​/IB

IT Deskside Services PURPOSE AND SCOPE

• The purpose of this document is to determine the job of Help Desk

• Deskside Services Tech Responsibilities

• Resolve End Users Issue & request with a positive & helpful attitude
• Install & configure Fii approved Software
• Identify, resolve or escalte software & hardware issues to the proper Team(s)
• Image & Deploy Laptops & Desktops
• Instruct New Hires how to back up their Data to One Drive & how to contact the Help Desk with issues & requests
• Manage & support mobile phones on Verizon MDM
• Work in Active Directory to Create & Manage user login accounts
• Maintain Team Inventory, Software & procedural Databases, Create & Modify SOPs, How to & Procedural Documentation Update Software library.
• Support & Maintain Conference room Conferencing equipment
• Research & answer other Fii Departments Technical questions
• Perform Inventories & Audits
• Aid OT production IT support team when needed
• Provide Support to Corp. Events
• Act as go between for Google-Partner accounts
• Help Maintain Printers by changing Tonners & Ink, Call in for repair

• Bachelor's degree in computer science or equivalent experience
• Strong Customer support skills