IT Deskside Services; P9/IB
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-03-01
Listing for:
Foxconn Industrial Internet - FII
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
IT Deskside Services PURPOSE AND SCOPE
- The purpose of this document is to determine the job of Help Desk
- Deskside Services Tech Responsibilities
- Resolve End Users Issue & request with a positive & helpful attitude
- Install & configure Fii approved Software
- Identify, resolve or escalte software & hardware issues to the proper Team(s)
- Image & Deploy Laptops & Desktops
- Instruct New Hires how to back up their Data to One Drive & how to contact the Help Desk with issues & requests
- Manage & support mobile phones on Verizon MDM
- Work in Active Directory to Create & Manage user login accounts
- Maintain Team Inventory, Software & procedural Databases, Create & Modify SOPs, How to & Procedural Documentation Update Software library.
- Support & Maintain Conference room Conferencing equipment
- Research & answer other Fii Departments Technical questions
- Perform Inventories & Audits
- Aid OT production IT support team when needed
- Provide Support to Corp. Events
- Act as go between for Google-Partner accounts
- Help Maintain Printers by changing Tonners & Ink, Call in for repair
- Bachelor's degree in computer science or equivalent experience
- Strong Customer support skills
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