Data Systems Manager

Job Description

Job Title: Data Systems Manager

Department: Workforce Development (WFD)

Reports to: Director of Accreditation & Compliance

FLSA Status: Exempt

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Plays a critical role in advancing GWH’s mission by administering, maintaining, and optimizing mission data systems that support impact measurement, regulatory compliance, and organizational performance. This role is responsible for system configuration, database integrity, workflow functionality, validation processes, reporting infrastructure, and submission readiness across platforms supporting WFD and mission services. Primary system administrator and technical lead for mission data environments, ensuring data accuracy, audit readiness, and consistent performance across internal dashboards, scorecards, and external reporting systems including Goodwill Gateway and Case worthy.

• Administer mission-related database platforms to ensure system availability, accuracy, security, and performance.
• Configure system workflows, permissions, user roles, and access controls to support program operations and compliance standards.
• Monitor database health, troubleshoot system issues, and implement updates, backups, and maintenance protocols.
• Ensure data security, integrity controls, and disaster recovery processes are maintained and tested.

• Lead system-level validation processes to ensure mission and workforce data are accurately captured, stored, and reportable.
• Partner with program and compliance teams to identify system gaps, resolve discrepancies, and strengthen data quality practices.
• Build automated checks, validation rules, and reporting controls to support audit readiness and reporting credibility.
• Ensure consistency across system inputs, dashboards, scorecards, and formal reporting submissions.

• Develop, maintain, and optimize database structures supporting dashboards, visualizations, and mission performance scorecards.
• Ensure KPI tracking systems function accurately and align with organizational goals and strategic priorities.
• Support leadership and operational teams by maintaining reliable reporting pipelines and data refresh processes.
• Troubleshoot reporting failures, data flow errors, and system integration issues.
• Support and manage system workflows for internal dashboards, scorecards, and external submissions.
• Serve as system administrator lead for Case worthy and Goodwill Gateway data environments.
• Ensure monthly, quarterly, and annual reporting systems operate accurately and on schedule.

• Monitor system performance and recommend enhancements to improve speed, reliability, and user experience.
• Develop standardized workflows, documentation, and system procedures.
• Partner with Quality Assurance and Program teams to improve data collection efficiency and accuracy.

• Provide system training and technical guidance to program staff and reporting users.
• Develop user documentation, workflow guides, and compliance support materials.
• Support onboarding and ongoing system proficiency across WFD teams.

• Serve as the primary lead or subject matter expert for Goodwill Gateway data submissions.
• Ensure timely, accurate, and complete reporting in alignment with Goodwill Industries International (GII) standards.
• Collaborate with internal stakeholders to gather, verify, and submit necessary data elements.
• Manage monthly collection, validation, and submission of mission measures data.
• Ensure consistency across monthly reports, annual reports, and…