Site System Associate II

The purpose of this position is to provide technical expertise and organize the support of the Site Systems such as eSource, eConsent, eRegulatory, Looker, etc. to all DM Clinical Research Sites. The incumbent will serve as the first point of contact for matters related to site systems. The incumbent will have to work closely with all branches of Central Services as well as other functional teams across DM Clinical Research.

The incumbent may be involved in identifying and researching new tools/systems that may be useful for DM Clinical Research. The incumbent may also provide support during deployment based on Site System Manager guidance.

• Perform the development of each study into the electronic source, setting up new users and giving them access to the system based on set internal policies.
• Perform finance configuration-related tasks based on departmental needs.
• Act as the primary point of contact for any site system-related queries and questions
• Contribute to the configuration, migration, User Acceptance Testing (UAT), validation, implementation, and maintenance of the eSource, eConsent, eRegulatory, Payment system, transportation system, looker, and any systems that come under Site Systems.
• Collaborate with Clinical Operations Leadership on Super-User strategy to broaden end-user support and training.
• Responsible for any special projects and tasks assigned by the manager or senior leadership.
• Identify opportunities for continuous process improvement; recommend solutions and implement them as needed
• Any other matters as assigned by management

Education:

Experience:

• 6 month working experience required in site system OR candidate must have 2 year of Clinical Research work experience

• N/A

• Knowledge of any following vendor system: eSource Design, transportation portal, eConsent portal
• Ability to manage User management of vendor system on own
• Ability to multitask, communicate with internal stakeholders and gather system requirements
• Knowledge of general system workflows, GCP guidelines, ALCOA-C related to electronic systems in clinical research.