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User Services Specialist - Department of Biomedical Engineering

Job in Houston, Harris County, Texas, 77246, USA
Listing for: University of Houston
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: User Services Specialist 3 - Department of Biomedical Engineering

Department
:
Biomedical Engineering Salary
: 49,700 - 55,900

Description
:

Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.

Responsibilities
  • Provides support to the academic public regarding intrinsic operating systems problems.
  • Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
  • Provides informal hands‑on training to users on the use of computers.
  • Develops and maintains current technical documentation and on‑line helpfiles in Support Services.
  • Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
  • Participates in the development of software for Support Services on an as‑needed basis.
  • Conducts projects to install or evaluate software or procedures in its use.
  • Provides support for printers and printer queues on the UH network.
  • May provide training to faculty, staff and/or students in a formal classroom environment.
  • Performs other job‑related duties as assigned.
  • Qualifications

    Experience will be considered in lieu of education.

    Education will be considered in lieu of experience.

    MQ:
    Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job‑related 4‑year degree from a college or university or an equivalent in‑depth specialized training program that is directly related to the type of work being performed.

    Requires a minimum of three (3) years of directly job‑related experience.

    All positions at the University of Houston‑System are security sensitive and will require a criminal history check.

    The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

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